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Hilton Garden Inn South Bend
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Reviews (631)
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All reviewsnotre dametoll roadmary's collegeexcellent hotelroom was cleana great staywould highly recommend this hotelbusiness centerwould stay here againstaff was very friendlycookiesfootball gamechadbistrohgibendlobby
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446 - 451 of 631 reviews
Reviewed April 19, 2014

I had a long day on the road and had arrived late to the hotel. It was so nice to be greeted by Matt at the front desk. His friendly smile and quick check in was a perfect end to a long day.

The remainder of my stay was just as pleasant. The staff and hotel itself make it a return destination for me the next time I am traveling to this area. I recommend it be a destination for you too. You will not be disappointed.

  • Stayed: April 2014, traveled on business
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1  Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff A, General Manager at Hilton Garden Inn South Bend, responded to this reviewResponded April 25, 2014

Dear Susan,

It's so great to hear that you had such a welcoming experience when coming in late to the hote. I'm glad Matt took such great care of you and hope to see you again soon.

Thank you,

Jeff Arthur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014

I'm a local and stumbled upon this hotel/restaurant from a coupon. I haven't heard of this place before..Wasn't sure I wanted to come here because it was some restaurant in a hotel. I figured ok food or sandwiches at best. I came with my wife before going to a play and was pleasantly surprised. Restaurant wasn't that busy and we had nice meals. Our server Jenny explained how the restaurant has different promotions throughout the week like Wednesday wine day where you get free bottle of wine with any two entrees! The restaurant was clean and quiet, we really enjoyed ourselves and will definitely add this to our list of places to go out. Thanks for the great service Jenny!

  • Stayed: April 2014, traveled as a couple
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1  Thank liketorate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff A, General Manager at Hilton Garden Inn South Bend, responded to this reviewResponded April 18, 2014

Dear Guest,

We are happy to hear you tried our Bistro 933 in the Hilton Garden Inn. It's great to hear that you enjoyed your meal and service! We look forward to seeing you again in the near future!

Thank you,

Jeff Arthur

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Reviewed April 9, 2014

The room rate was reasonable and the ammenities were excellent and made for a very comfortable stay. The breakfast included in my package was surprisingly good. The entire hotel staff was pleasant and helpful. A bit too far from ND and the Eddy Street Commons to avoid a car rental.

  • Stayed: April 2014, traveled solo
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Review collected in partnership with Hilton Garden Inn
1  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff A, General Manager at Hilton Garden Inn South Bend, responded to this reviewResponded April 10, 2014

Dear Michael M,

Thank you for your feedback regarding your recent stay with us. I am glad to hear that our staff and service were to your liking. We hope to see you again in the near future!

Thank you,

Jeff Arthur

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Reviewed April 9, 2014

This is a gem of a hotel. Everything you will need and a great price. Have stayed at more expensive in this location, and actually prefer this hotel. Very friendly staff and nice accommodations. Stay here. You will not be disappointed!

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff A, General Manager at Hilton Garden Inn South Bend, responded to this reviewResponded April 10, 2014

Dear Rick M,

Thank you for choosing to stay at our hotel, we know there are a lot of options in South Bend and appreciate your kind words. We do hope to see you again in the near future.

Thank you,

Jeff Arthur

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Reviewed April 8, 2014

Came here for business and was simply delighted by this entire property. It is conveniently located, has ample parking (though the front lot did get crowded quickly, which means you may need to walk from the back of the property -- a factor when traveling alone), and offers well-appointed, recently remodeled rooms.

When I checked into this property, I had just spent 6 of the past 7 nights at 4 different Hiltons -- some higher-end properties. The contrast in service between this location and all the others combined was notable. My check in was SEAMLESS. They were ready for me, and once my photo ID was presented, I was perhaps at the desk for all of 15 seconds -- if that. And, she verbally recognized my status and verified that my free bottles of water were available, and, where I would find them. (You'd be surprised how many Hilton hotels fail to provider this courtesy.)

The coffee/tea service provided above-average offerings (Tazo teas) and these really awesome little muffiny-biscuits that I haven't stopped thinking about. Very thoughtful.

TIP: because it is "just" a Garden Inn, there are some things that aren't super-well-thought-out, including the width of the black-out blinds. You may want to travel with a binder clip so that you can make sure that the blinds actually reach each other, and, black out the parking lot lights.

  • Stayed: April 2014, traveled on business
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1  Thank Gemutlichkeit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff A, General Manager at Hilton Garden Inn South Bend, responded to this reviewResponded April 10, 2014

Dear Guest,

Thank you for all of your positive notes about your recent stay with us. I am pleased that you were greeted with a friendly and efficient member of our front desk and our service was on point. I also appreciate your feedback regarding the rooms black out curtains and will definiately get with our housekeeping and engineering departments to find a solution.

Thank you,

Jeff Arthur

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