The Hotel was solid on the night my husband and I stayed. Check in was at 3:00 pm and the room was not available. This was an issue as we had a formal dinner to attend just several hours later. When I was able to get into my room it was clean. It did look very nice and the bed was comfortable. Upon waking we noticed issues with the hot water; It lasted all of about two minutes. As I was dressing and preparing to leave, water started pouring out of the air exhaust vent that was positioned almost directing over the toilet. We tried to call and notify the front desk and no one answer the phone. As we left the room water was still dripping from the vent. We decided that it was just better to checked out, this was 8:30am. We did not stay for the continental breakfast, but it didn't look to be anything more then what is typically offered at every other hotel. We reported the issue with the front desk clerks and they made no note of the issue nor did they call anyone while we were standing there. There was definitely a severe lack of management of several levels at this facility! No attempt to offer any compensation for the inconveniences that we suffered were made. Apologies were given and the excuse included, "We are sorry we had a lot of people check out", "I don't knot what happened, it was just crazy yesterday", "I am sorry we do not have a manager available. "To top this whole thing off, there were billing issues. I was told that I would receive an email receipt of my payment when a manager was available to take care or it; needless to say I have received nothing. The rooms are advertised at 69$, but I was charged $123. If you do the math that is $54 worth of taxes and incidentals. Beware when you book a room at this facility. Poor management!!
- Official Description (provided by the hotel):
- At the newly remodeled La Quinta Inn & Suites South Bend Hotel, our goal is to make your stay convenient and stress free. Unwind with a relaxing swim in our indoor heated pool, or take advantage of our fitness room for a great workout. Our business center is open 24 hours a day 7 days a week, and our pantry is available when you need that something extra. There is also an on-site laundry facility as well. Each guest room offers comfy beds, flat screen HD TV, microwave, refrigerator, coffee maker, hair dryer, iron and board, premium cable channels, data port phones, free high speed internet and free local calls, because we want you to feel right at home. After you enjoy a restful night at our South Bend, IN hotel, join us for our free Bright Side Breakfast, with "Make Your Own Waffles," hot and cold cereal, bread and muffins, fresh fruit, pastries and bagels, and all of the coffee that you can drink. ... more less
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- Also Known As:
- Airport Hotel South Bend