Tried to check in early (noon) and couldn't - no problem. Came back at 3:00, the normal check in time and the rooms still weren't clean. There were several of us there for an event where we needed to change into dinner outfits and be back by 4:00. One or two of our group of 10 got into rooms and then the rest of us had to change in their rooms because none of the other rooms in the hotel were clean and ready for guests.
Mind you, we all had reservations, the hotel knew we were coming and their check out time was 11:00. We were told there were lots of rooms to clean and only three housekeepers (who were all on a break at that time) - I'm sorry, but that's not MY fault. Before each person could check in, the girl at the front had to physically go to check to see if there was a room clean and available.
After our dinner there were still issues with rooms not being clean - this was 8:30 p.m. and after! Overnight at least one room flooded and there were multiple issues with hot water and water pressure (neither existed).
To top it all off, they tried to charge all 60 of the rooms blocked off for our event to one person, even though we had all checked in separately. We were told that only the manager could correct the problem in the computer and they had called him (at 9:00 a.m.) and he was on his way. When we checked out about 10:30 there was still no manager. We were given temporary receipts and told that they would bill the credit card they had on file at a later time. Do you think any of us trusted they could do that correctly?
They were obviously not prepared for dealing with the large number of people. The girls at the front desk were nice enough but not able to do anything to rectify problems. There was no manager of any kind the entire weekend.
- Official Description (provided by the hotel):
- At the newly remodeled La Quinta Inn & Suites South Bend Hotel, our goal is to make your stay convenient and stress free. Unwind with a relaxing swim in our indoor heated pool, or take advantage of our fitness room for a great workout. Our business center is open 24 hours a day 7 days a week, and our pantry is available when you need that something extra. There is also an on-site laundry facility as well. Each guest room offers comfy beds, flat screen HD TV, microwave, refrigerator, coffee maker, hair dryer, iron and board, premium cable channels, data port phones, free high speed internet and free local calls, because we want you to feel right at home. After you enjoy a restful night at our South Bend, IN hotel, join us for our free Bright Side Breakfast, with "Make Your Own Waffles," hot and cold cereal, bread and muffins, fresh fruit, pastries and bagels, and all of the coffee that you can drink. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Orbitz, Hotwire, LaQuinta, Evoline ltd and getaroom.com so you can book your La Quinta Inn & Suites South Bend reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Airport Hotel South Bend