Stayed here recently and was majorly disappointed. Was not expecting a "nice" hotel, just a decent one, but we didn't even get that. They screwed up our room reservation and only booked us for the wrong number of nights, despite the fact that I had called earlier to confirm our reservation. (I had called to confirm because the woman who booked the room seemed so confused and incompetent. I counted, and I had to repeat the dates I wanted 8 times because she didn't understand, and yet she still didn't get it right.) We were there as part of a wedding, and the bride herself called to try to straighten it out and they assured her it would be taken care of, but when we spoke with the desk clerk later she acted as though she had no clue what we were talking about, so the earlier employee had obviously not changed our reservation as she promised. They gave us a smoking room when we asked for non-smoking. When we called the desk to ask about getting switched the woman was extremely rude and told us it must have been our fault for not asking for the right thing when we reserved. We asked to speak with a manager and were told that one wasn't available and wouldn't be for entire the length of our stay. We asked who was in charge and were told "no one". OK....? One desk clerk was at least friendly, but she couldn't tell us whether there was a drug store nearby or give any directions about getting to a grocery store. The room itself was pretty mediocre. I've stayed in dirtier hotels, but I've most hotels I've stayed in were way cleaner! Mildew all over the shower, the floor wasn't vacuumed very well. Everything was quite old in the room--bath fixtures, mattress, curtains, etc. The wall paper was falling down all over the place and was stained. Unfortunately it was a home football game weekend so hotel prices all over town were jacked up, and this place was no exception. My expectations for this hotel were really not high to begin with, but this was just lousy in every way.
- Official Description (provided by the hotel):
- At the newly remodeled La Quinta Inn & Suites South Bend Hotel, our goal is to make your stay convenient and stress free. Unwind with a relaxing swim in our indoor heated pool, or take advantage of our fitness room for a great workout. Our business center is open 24 hours a day 7 days a week, and our pantry is available when you need that something extra. There is also an on-site laundry facility as well. Each guest room offers comfy beds, flat screen HD TV, microwave, refrigerator, coffee maker, hair dryer, iron and board, premium cable channels, data port phones, free high speed internet and free local calls, because we want you to feel right at home. After you enjoy a restful night at our South Bend, IN hotel, join us for our free Bright Side Breakfast, with "Make Your Own Waffles," hot and cold cereal, bread and muffins, fresh fruit, pastries and bagels, and all of the coffee that you can drink. ... more less
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- Also Known As:
- Airport Hotel South Bend