The Candlewood Suites is the absolute worst hotel expereince I have ever had in my adult life!!! I had a reservation and reserved a crib for my 1.5 yr old. I called the day prior to my arrival to confirm they had the crib and they said they did. When I arrived at the hotel to check in I was told that a crib was not available and my young child could sleep on the floor. That is completely unacceptable and dangerous for a 1.5 yr old! The desk clerk (woman) told me too bad and that if I didnt like it I could leave, but she would charge my room anyway. I left without checking in and they changed my room anyway ( i never even signed in). I called their corporate (Intercontinental Hotel Group) and they said that they will always side with the hotel and the charge stays. I am now disputing the change with my credit card and am considering filing criminal charges for theft and fraud. They people are rude and criminal. They were willing to put my child in danger actually have the nerve to make me pay for the experience. This will be the last time I EVER stay at any IHG hotel and the South Bend location should be re-staffed and/or shut down by corporate.
- Official Description (provided by the hotel):
- South Bend Hotel Features Great Location and Deluxe Amenities. Welcome to the Candlewood Suites South Bend Airport, centrally located in South Bend, Indiana. Our extended stay hotel is conveniently located near both I-80 and I-90 and the South Bend Regional Airport (SBN). Leisure travelers enjoy the numerous attractions that are close to our hotel, including the world-renowned University of Notre Dame that is just a short four mile drive. Other local attractions close to the hotel include the South Bend Chocolate Factory-5 mi, the Studebaker National Museum-3 mi, University Park Mall-10 mi, the Potawatomi Zoo-12 mi, and downtown South Bend- 2 mi. Our South Bend hotel's location is ideal for corporate housing. Businesses within five miles of the hotel include South Bend Memorial Hospital, Eaton Corp, FedEx, Honeywell and the U.S. Army Reserve. The South Bend Convention Center is also just a few miles from our hotel in downtown South Bend. Guests lodging in our hotel can enjoy a cozy extended stay. Our hotel's amenities include fully equipped kitchens (including full size refrigerators, microwave, stove top, toaster, coffee maker, dishes and cookware),fitness center, free high-speed wireless Internet access, a 24-hour Candlewood Cupboard convenience store, Lending Locker, complimentary laundry services, gazebo and grill area. On your next visit to South Bend, whether for an extended stay or relocation, discover our great South Bend hotel's deals. We'll welcome you home. ... more less
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