I reserved 2 rooms via Hotels.Com for 4 nights.
When we arrived at the hotel after driving for 11.5 hours, we were told they only had one room reserved for us and had no other available rooms.
The hotel blamed Hotels.Com for the mistake and over the next 3 days we heard them tell several other customers the same thing.
When Hotels.Com contacted the hotel to investigate, the hotel told them I used and was charged for both rooms.
I am currently pursuing a refund for the second room that I reserved but did not get to use, via my credit card company.
Aside from that, the room was clean and the beds were comfortable but the noise from the highway was almost unbearable.
Next time, I'll stay at the Hampton Inn.
- Official Description (provided by the hotel):
- We are a brand new hotel in the Shelbyville area. We offer discount rates to local corporations. We are 2 miles from the Indiana downs and the Indiana Live casino. We offer a free hot continental breakfast to all guests. ... more less
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