I was very disappointed in this hotel for the price. I wanted to avoid a Motel 6 experience, but that is pretty much what I got. As soon as I entered the room, it reeked of cigarette smoke. It is supposedly a non-smoking building. There were cigarette stains on the tables. I literally couldn't breathe, and I had a hard time sleeping because my lungs hurt so badly.
The front desk's response: they wouldn't charge me their $250 cleaning fee since I wasn't the one smoking (gee thanks), and gave me a bottle of febreeze. Wow, really?
This hotel appears nice at first, but at closer inspection is dirty. The sheets were badly stained, there was hair in the sink, and the windows were difficult to open (so I could breathe).
Also, when I went to check in, there was a creepy guy sitting in the lobby. He was still there when I went back to discuss the room's smell and get a new remote control for the tv (the volume and power buttons didn't work). I can only assume it was the front desk clerk's boyfriend. I find this very unprofessional and off-putting.
The bathroom by the lobby has a toilet that is not bolted to the floor, so be careful if you use it.
The breakfast was fine, and there were newspapers and plenty of tvs. So that was good. And I could breathe in the lobby.
Also, the front desk told us to park in the back to be closer to our room, which ended up not being true. The lighting in the back is inadequate.
Also, there is no elevator in this hotel. I didn't need it, but if you have a stroller, wheelchair, or some other reason to use one, then you are out of luck.
Overall, this was a horrible experience. I didn't rate it one star because I have been in worse hotels in third world countries.
- Official Description (provided by the hotel):
- The BEST WESTERN Crossroads Inn of Schererville offers both the leisure and business traveler the comfort and conveniences of a luxury hotel. We are conveniently located in the heart of Schererville at the crossroads of Highway 30 and 41 near many businesses and attractions. ... more less
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- Also Known As:
- Best Western Schererville
- Schererville Best Western