We went to this horrid place on Sunday 06.02.13, we were very very disappointed with the service & the food quality. We waited in the main entrance area for about 10 minutes without anyone saying as much as "Hello, we'll be with you in a moment" or anything remotely close. Several people walked passed us and or made eye contact with us during our long wait. Once the manager made eye contact with us, my husband let him know how long we had waited and he said "oh, I know ... I saw ya'll". I could not believe his response, no apology or anything just "oh, I know ... I saw ya'll". It only got worse after this, the food took a very long time to come to our table and it was not good, I ordered a turkey burger & the garlic cheese mashed potato's. I took a picture, my burger was dry and tasted of dirty grill, the potato's had zero cheese or garlic, just a few chives that set on the top of the hard scope of mashed potato's. When I asked my waitress about them she stated that the cheese & garlic was inside the huge dry lumpy mass of potato. I should her the picture on the menu and she said, "it does look a bit different". She offered us some chips & salsa while we waited for our main course. Needless to say the chips were stale and the salsa was dripping off the side of the dish it was in. We asked for the check & did not finish our meals. A table of four and my son was the only one happy with his meal. He ordered a spicy shrimp & pasta dish, I did taste a bite and it was pretty well seasoned. But the overall experience leaves me with two short words: NEVER AGAIN !!!!!!!! Rude staff, unprofessional, lack of courtesy, lack of customer service - the employees at this resturant should all be FIRED, including the managers and they need to start all over with a fresh new team of workers. The people working in the kitchen should never be allowed to prepare food again. I have eaten at TGI Friday's in the past and I have never had such a horrible experience. I have to own the fact that we did not walk out the door immediately after our interaction with the manager.