I would normally never write a negative review about a place, but there is no excuse for their actions! My family reserved 6 apartments for my father's 60th birthday party. They allowed us to only reserve for one night, even though there was a 3 night minimum, and they promised a 30% discount. Heather, one of the managers or owners, confirmed our reservation by email. She said we would need a deposit, but she was not in a hurry to get it from us and even delayed in telling us how much we needed to pay. She was initially great to deal with, and we were very excited about our celebration of my father's birthday!
Less than 2 weeks before our visit, Roger, the other owner/manager, called and said he needed to change our reservation. He wanted us to either pick another date or stay for more than one night - neither of these options were possible for us. He said that he had someone else wanting to rent two rooms for 3 nights, and that our reservation kept them from getting 3 nights in a row.
He refused to rent the rooms for the discounted price (that had been confirmed by email!), and said that if we wanted to keep our one night reservation, it would be at full price. Roger was so nice and polite when I first called to make the reservation, but his entire personality changed when he had someone else offering him more money for the night we had already reserved.
He even blamed me for it because I hadn't paid a deposit - which, again, Heather had told me she would get from us but wasn't in a hurry to do so. I had spoken to Heather less than four days before Roger had cancelled our reservation, and she promised me that they were still holding the rooms for us.
We have decided to cancel my father's 60th birthday celebration because we are afraid to have any dealings with Roger and Heather. We are concerned that even if we pay full price, he will try to add on charges or claim we broke things after the visit. Based on my dealings with him, I would not feel comfortable trusting him AT ALL!!
I'm sad for my father, but maybe it is a blessing that we didn't end up staying here. Unfortuntaely, we will not be able to find accomodations for a group of our size at the last minute.
I stopped by the Lakeside Lodge to view the rooms we were going to be renting, and I really wasn't that impressed. They are okay, but they do have dingy, old furnishings, and were a little "musty" smelling.
The outside atmosphere is neat and it is right on the lake. However, I would say the place is way over priced, and you are taking a risk by entering into a contract with Roger. They refused to honor our agreement, even though it was in writing and emailed to me by Heather.
- Also Known As:
- Raccoon Lakeside Hotel Rockville