I traveled here over the Memorial Day weekend and was very dissatisfied with the service I received from Housekeeping. Housekeeping did not clean our room the next day. And what I mean by that is that our trash was not taken out, no toliet paper replaced, and the king bed was made up with the price tags of my new clothing still in the bed. When I complained at the front desk that day the nice lady on duty stated "It probably wasn't cleaned due to we have new maids but I'll give you a trash bag to put your trash in. Wow! So upon check out I asked to speak with the GM and the nice lady at the desk stated she will not be in till 3pm. So I told her my complaint and she gave me the GM's business card to contact later. Well, I contacted her and she had the nerve to state that the housekeepers don't clean up the Hide-a-Bed's and if they don't know what to trash or not they don't touch it. But remember what I stated above was the obvious. Then she preceeds to state we broke a chair and crammed a chocolate bar in the sofa and it took 3 people to clean the room and one was her. But the thing is when we checked out they were cleaning the room then because while I was at the front desk complaining the Housekeeper brought me my shoes I had left and remember they said GM wouldn't be there until 3pm. And did I mention there was a Traveling Baseball Team(young kids) on our end! So I asked to have the Owners and she said No they don't want to be involved. What kind of owners are they? And she said and I quote " Good Luck on finding out who they are!" If the GM(Danielle [--]) is acting like this I can only imagine how the Owners are and I guess this would explain the Housekeeping staff and their service level. If I knew then what I know now, I would have gone back to Santa's Cottages where I stayed last year. And Yes I have been traveling to Holiday World for the past 3years and I have never experienced any service like this. Good Luck if you stay here.
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- Also Known As:
- Comfort Inn Rockport
- Rockport Comfort Inn