I am a frequent visitor of Hampton Inn's during most of travels so I have come to expect exceptional service and value at each. This Portage location is nice but a few picky things kept me from rating the usual 5. I understand that the appearance of each Hilton property is a major key to their success and the recent renovations of this property are evident. However, it takes more than fancy dining areas and flat screen televisions to wow customers. My king room was immaculate with a fancy duvet and all the trimmings. Amazingly the air-conditional looked like it was from the 70’s and the same with the shower head and tub. Both worked but not the exceptional I expect from Hampton. Then with all the detail put into bed covers I would expect them to use at least average toilet paper and not the 50 cent stuff from the dollar store. Another standard that I usually anticipate from Hampton is a smile and warm greeting and at this location not one morning of the 3 was I even greeted with a good morning or is everything OK. One morning my dirty coffee cup was left right by the pot and another morning no regular coffee was left. By no means a horrendous Hampton experience but not the usual visit. If you spend money to fix-up don’t forget the small things and for sure don’t forget the basic customer service skills.
- Official Description (provided by the hotel):
- Whether you're coming to Portage for business or just for fun your room at the Hampton Inn is your personal retreat. You'll have room to work, relax, and make the most of your day. Amenities such as high-speed Internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right with our free hot breakfast. You can take a dip in our pool, and get fit in our 24 hour fitness room. And when it is time to dine you can enjoy a dining adventure at Longhorn Steakhouse, Quaker Steak and Lube, or Bass Pro Shop. ... more less
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- Also Known As:
- Hampton Inn Portage Hotel Portage
- Portage Hampton Inn