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“Great hotel and service - School Band Competition Trip”

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Staybridge Suites Indianapolis-Airport
Ranked #1 of 16 Hotels in Plainfield
Certificate of Excellence
Grant, Michigan
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel and service - School Band Competition Trip”
Reviewed November 10, 2012

This is an awesome hotel and staff! We traveled with 80 high school students, 16 chaperones, 2 bus drivers and a semi driver. The hotel also had another church group with teenagers and a wedding party there. This is a very clean hotel, the lobby with the fireplace was a great meeting place to sit and talk, great breakfast buffet provided with the room rental, very accommodating to all the groups specials needs (pizza party and extra bedding) and the friendliest front desk and breakfast cook staff I have had the pleasure of talking to in a while. Stephanie had a smile for each person she checked in or out and was very knowledgeable of the surrounding area that she provided everyone with quick accurate directions to wherever we were heading. The morning breakfast was the biggest selection of food that I have seen in any hotel. With 100 people in our group, there are bound to be people with special food needs and everyone ate with no problems. The rooms had kitchenettes in them and were fully stocked with all the utensils you would need to make life on the road as normal for your family. I will stay here with my family every time I come to Indianapolis and the band will stay here each time they come to the National Band competition. Thank you Staybridge for such excellent service! C. Ackerberg

Room Tip: Hotel is just off interstate 70 for easy access and has a lot of gas stations and restaurants within...
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  • Stayed November 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank CAckerberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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389 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2012

Love staybridge suites brand. Travel over hal the year so I get picky. Very clean. Beds were comfortable and convenient to airport. Breakfast was good also. Would definitely stay at this location again.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Bobnkatarmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winamac, Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 15, 2012

Our daughter was married at the nearby Avon Perennial Gardens and various family & friends traveled to the area and stayed at the hotel. The suites worked great for our different groupings, the beds were comfy & the variety of breakfast choices was super!

The staff's willingness to provide shuttle service to the Gardens for our elderly parents & family members was terrific - what a help for us. The driver was from the area, cheerful and considerate.

The hotel service really helped things go smoothly and we were grateful for this added bonus.
(The winery right next door was also a great extra feature!)

Room Tip: Discuss your needs with the front desk when booking your room to know whether a studio or full suite...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Wendy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 9, 2012

I have stayed here several times in the past. This time I noticed that this property is starting to look a little bit worn compared to my previous visits. When we checked in, we went up to a room on the 4th floor and discovered that we had been assigned a room with two smaller beds rather than a king as we had requested. My husband went back down to the desk and we were assigned a new room. While I was in the original room, I looked around and noticed that the cabinets were starting to look worn, the one in the bathroom had a door that was hanging open slightly and didn't close properly, the furniture had some staining, etc. The new room we were assigned was in much better shape than the first, but it also looked a little bit more worn than I remembered from our previous visits.

The parking lot does not seem to be large enough when this property is full. On Saturday night there were no spots available in the lot for us to park. We inquired with the front desk about where we should park and we were told to park at the holiday inn next door. That lot was very full as well and we ended up parking at the very far side of that lot. They definitely need more parking.

I travel with my small dog and I appreciate the very pet friendly policy at this property. The pet fee was only $25 for the stay.

We stayed on the 4th floor this time and our room was very quiet (no noise from outside or other rooms). I found the bed to be comfortable and we slept well.

I will still choose this property next time I am visiting family in Plainfield, but I do hope that updates are on the management's radar for the future.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank EcoDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 7, 2012

I stayed at this hotel during a recent business trip and had a wonderful experience. I have a high standard during personal and business travel so I was hoping this would be a great experience during my first trip to this area.
It was a great experience from the front desk to the room cleanliness/comfort/and quiet.
I would recommend this hotel to anyone traveling in this area and I look forward to staying here on my next return.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Level 5 Contributor
77 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed September 24, 2012

Three years ago I rated this Staybridge Suites as the best stay on my cross country trip.
This time it was my worst due to the customer service response that we received with
a problem that came up and how it was handled.
I asked how the same situation could be avoided with our reservation on our return trip (across country) and the young lady said she couldn't do anything. So we canceled our return reservation. The lady seem to have cared less.
The hotel itself is beautiful, clean , comfortable with a great breakfast.
The gentleman the next morning that checked us out, did offer to give us a 15percent discount on our return trip if we wanted to rebook, but I was too upset to stay there again.
I did appreciate his compassion and understanding though.

  • Stayed September 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank M200789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Indianapolis-Airport, responded to this review, October 10, 2012
Dear M200789,

Thank you for your feedback and choosing us again. It's nice to know that you found our hotel beautiful, clean and comfortable. I am also happy that you liked our breakfast. Please allow me to apologize for the unsatisfactory customer service you have experience by our front desk personnel. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. We appreciate your feedback as this is our best resource for improving guest services. Thank you for staying with us and we all hope to have an opportunity to serve you again

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 6 Contributor
104 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 23, 2012

We've stayed at the Staybridge Suites several times before an early morning flight! The rooms are nice, the beds comfy and the hotel is clean. There is a lovely outside area, but if you go during summer and stay on a Friday night, The Thomas Winery next door has Friday night concerts on their lawn. You can walk out the front door of the hotel, go next door, grab a nice glass of wine and enjoy! Be ready, there is a crowd, but it is very enjoyable. the winee room is open for tastings all year long. Plenty of restaurants close by. The shuttle service to and from the airport is great!

Room Tip: We've found every room to be fine.
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  • Stayed June 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank nanatbrdg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Indianapolis-Airport

Property: Staybridge Suites Indianapolis-Airport
Address: 6295 Cambridge Way, Plainfield, IN 46168-7905
Phone Number:
Location: United States > Indiana > Plainfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Plainfield
#1 Romantic Hotel in Plainfield
#1 Family Hotel in Plainfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Indianapolis-Airport 3*
Number of rooms: 88
Official Description (provided by the hotel):
Welcome to our extended stay hotel near the Indianapolis International Airport. Ideally situated two miles from the Indianapolis International Airport, Staybridge Suites is in close proximity to downtown Indianapolis. Our hotel is also located near several prominent businesses and popular attractions. This extended stay Indianapolis Airport hotel offers easy access to downtown shopping and attractions. Travelers can enjoy our hotel's location near the Indianapolis Zoo, Lucas Oil Stadium, the NCAA Hall of Champions and the famous Indianapolis Motor Speedway. Unlike other Indianapolis hotels, our airport accommodations are in a prime location for an extended stay, especially if you are relocating to the area. Business guests can maximize their Indianapolis stay with our hotel's ideal location near the Plainfield Industrial Park and our close proximity to area businesses including Hitachi, TYCO, John Deere, EBY Brown, Saint Gobain, and the Indiana Law Enforcement Academy. For added convenience, the hotel's 24-hour Business Center is available. Whether you're staying for leisure or business, be sure to enjoy our upscale Indianapolis hotel's comfortable amenities, which include a heated, outdoor pool, a 24-hour Fitness Center, a complimentary breakfast buffet and free laundry services. Book your Indianapolis Airport hotel suite now and enjoy your next extended stay vacation in Indianapolis, IN. ... more   less 
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Also Known As:
Staybridge Suites Indianapolis-Airport Hotel Plainfield
Staybridge Suites Plainfield

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