We arrived at the hotel early in the morning (around midnight), and when I went to check in I found a sign informing me the desk staff would be right back. The sign said to use the phone behind me and dial "0" to speak with a staff representative, so I did, and the man on the line told me the clerk had to run to the airport and would be back shortly. My wife and I were exhausted, and frankly, I didn't want to wait around (which we did-for about 1/2 hour). When the guy finally returned he was really, really rude. He didn't apologize for our inconvenience and gruffly asked twice for my credit card even though he could plainly see I was about to pull it out of my wallet. I ended up replying gruffly, "I heard you the first time."
When we got up to the room and opened the door we were greeted with stale smoke smell. I double-checked my reservations (yep, non-smoking room) and the sign outside the door (yep, little non-smoking symbol), but the smoke smell was pervasive. I didn't want to deal with the completely impersonal, cranky absentee desk clerk, so we sucked it up and turned in.
The bed was pretty comfortable and seemed clean. The breakfast was decent--eggs, biscuits and gravy, waffles, cereals, bagels, toast, and cinnamon buns. Everything tasted exactly like a free hotel breakfast.
If, on the rare chance we're ever again in Indianapolis, it's unlikely we'll stay here. If the staff had been accommodating, and if the room smelled better, I might because the price was right.
- Official Description (provided by the hotel):
- Greetings from the Wingate by Wyndham! We are a 64-room business-class hotel located minutes from Indianapolis International Airport with free shuttle service and offer a complimentary deluxe hot breakfast buffet, manager's reception with evening snack and drinks (Mon.-Thur 5pm-7pm). We have a large heated indoor pool/hot tub, fitness and business center. Refrigerators, microwaves, coffeemakers, hair dryers, ironing boards/irons, free safes and free WIFI are also offered in every guest room. We also have a meeting room and executive boardroom are available. ... more less
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- Also Known As:
- Wingate By Wyndham Indianapolis Airport Plainfield Hotel Plainfield
- Wingate Hotel Plainfield