I can't say enough nice things about this hotel. I always review places before I stay. I was a little nervous booking here at first since they didn't have any reviews, but then I saw they had just opened. I have a daughter who is still in a booster seat. I sent an email asking if I would need to leave one at the desk while we were on our trip as I did at a previous hotel. I had a response right away. They said they would purchase a seat for the hotel to keep and asked for a description of what to purchase. This was extremely thoughtful, but I'm sure other travelers will also appreciate having one available for use. We stayed on the tail end of our trip. I was running later than they had mentioned the day we were scheduled to fly out. I called the hotel and told them when I'd be arriving since I was behind schedule and to see where I should park. At another hotel I had to park away from the hotel in a separate lot. Here they said to park anywhere I wanted! They had the van waiting for me when I arrived with my two daughters. The driver loaded my bags for me. I walked in the the front desk to see if I needed to leave vehicle information or anything. He said I was good to go and to enjoy my trip! This was so great to hear.The trip back to the hotel was just as smooth. I called to say I was at baggage claim. They told me exactly where to wait and how to get there in the airport, what kind of vehicle to watch for to be sure I didn't take the wrong transport vehicle, and took my cell phone number just in case. They were very quick on picking us up as well. The driver took us to my van to drop any bags that weren't needed in the hotel first then drove us to the hotel entrance as well. When I entered, we also had a great experience. It was late, so they gave us a late check out for the next day without us even requesting it. They didn't have a TV channel line up in the rooms yet, but the front desk was extremely helpful when I called to let me know the "kids' channels". We missed breakfast, but that was our fault for oversleeping. Everyone was very helpful! I even became a rewards member for the first time at a hotel since I liked it so much! They made traveling with two daughters on my own so easy!
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