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Best Western Plus Atrea Airport Inn & Suites
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Reviews (477)
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388 - 393 of 477 reviews
Reviewed July 19, 2013

We stayed at the Best Western for one night prior to our flight out of Indianapolis Airport. We were promptly check in by staff member Anne who set us up for the airport shuttle service in the morning. The guest lounge, bar area and pool area were immaculate with a modern decor.

We had a room with two double beds. The room was very large in size with modern decor as well. The mattress was the most comfortable hotel mattress we have ever slept on. There was a microwave, small refrigerator, small sink and several outlets to charge your electronics.

If you can, stop down at the bar next to guest check in and see Lori Ross. She was an excellent bartender and well as conversationalist. We laughed the entire time and opted to stay there instead of finding a local bar. The prices were only $5.00 per drink, very reasonable for the drinks we received.

The only hitch in the stay was with the company that provides transportation to and from the airport. The front desk requested a van due to four adults and extra luggage. Transportation to the airport consisted of a Crown Victoria with little trunk space. We had to place our carry-on luggage on our laps. I will state though that the front desk was prompt to contact the company and have them send out a larger vehicle. We declined due to the drive only being about 10 minutes from the airport. We were picked up at the airport upon our return in a minivan, although there was miscommunication with the driver as to where to pick us up. Although it was frustrating, it had nothing to do with the hotel. Strictly the company they use to provide service.

This is the first time I have felt compelled to write a review. I would definitely stay here in the future and would recommend to anyone the same.

  • Stayed: June 2013, traveled with friends
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Thank carhamrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

Very nice hotel! Close to Indianapolis and Indy Speedway (less than 15 minutes.) Several restaurants you can walk to. The staff was professional and friendly! The complimentary breakfast was nice as well!

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

Very friendly, welcoming staff, super clean rooms with nice comfortable beds, big breakfast, convenient location, nice pool... Absolutely no complains. This hotel exceeded my expectations for a Best Western, it was just as nice as a Sheraton. Would definitely stay again.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
Thank Aaron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

Our family loved this hotel. We were here for 3 nights.

--The staff was amazing! They were probably the nicest staff of any hotel I have ever stayed in. There was lady at the desk named Lori who was so very kind and helpful. She helped iron out the kinks in our stay (my error) and gave suggestions for places to eat. When our keys didn't work for the pool, she immediately made new ones and gave us extras. All of this with a great attitude. Lori, if you read this, BRAVO!!

--It was all so clean!! The hotel was clean, the pool area was clean, the room was clean.

--The room was very large. There was plenty of room for the kids to play. It really helped with the feeling of not being cramped up since we were there for 3 days.

--The pool was clean and well-maintained. The towels were plentiful.

--The breakfast was your basic fare: danishes, eggs, cereal, waffles. I did feel like the apple juice.

Everything combined to make for a really pleasant stay. I would absolutely stay here again.

  • Stayed: June 2013, traveled with family
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Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

This hotel was beautiful, clean and had amazing front desk staff. Especially the lead front desk, Lori Ross. They have a wonderful quiet relaxing bar in which Lori served us well. She made us feel at home and made some wonderful drinks, The room was clean and spacious. The pool has a waterfall and is very relaxing and exactly what we needed for a night getaway.
The only disappointing part was the breakfast. The attendant didn't have anything full. There was no waffle mix and the "hot food" server was empty. We stood at the counter for almost 10mins and never could get the lady to come out from the back even after making eye contact.

Room Tip: Hotel Suite they are spacious and provide a lot of comfort and a good nights rest
  • Stayed: June 2013, traveled as a couple
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Thank AmandaNDustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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