My first encounter with the horrible service was when I returned to my room after dinner and it was 64 degrees and my heater was blowing out cold air. I called the desk to complain and was rudely informed that I would just have to deal with it until the heater warmed back up and that it had something to do with not being in my room.
Secondly, I only stayed at this hotel one night, however when I checked my bank account the following week, they charged me for two. I called the hotel and was told that I would receive a refund immediately. 4 days later, I still had not received a refund, so I called back and spoke with the same person again. He said he would take care of it that day. I checked my bank account later that day to find that instead of a refund, he charged me AGAIN. When I called to tell him that I had now been charged for 3 nights, he was very rude to me. I eventually got my money back, but I will never stay here again.
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- Also Known As:
- North Vernon Comfort Inn