We have eaten at Tucanos three times since they opened a few months ago. Generally, they do a great job, but we have a couple of concerns.
On the positive side, the facility and atmosphere are pleasant and inviting, the staff is friendly and professional (and typically very young), and the food is good.
On the down side, on each of our visits, we found the skewered meat that is served to you was overcooked. This was particularly the case with the beef entrees. For the most part, you would characterize the beef served as either being extremely well done or perhaps burned. We did not really find this to be an issue with the pork, chicken, or sausage. The first time we visited when they first opened, we figured it was just part of the process of getting their house in order, but the beef has been badly overcooked on all three visits.
We typically like our beef served medium, where there is a pink center. At many Brazilian steakhouses where we have dined in the past, the meat is served in a way where portions can be sliced to provide an option of how you would like it cooked, but that was the not the case at Tucanos. When meat is served cooked to a dark gray color with charred or black crust, all the juice is gone and much of the flavor is lost. Perhaps this just coincidentally happened to us and is not always the case. I do hope they will really work to cook their beef to more of a medium range.
We also are big iced tea drinkers and when we have had the tea at Tucanos, it is served too strong. I guess this is more of a personal preference, but we like the caramel-colored, light brown tea vs. the heavy black tea that is too strong to drink without heavy sweetening or watering it down.
Generally our family of four enjoy the restaurant, including the gigantic salad bar. The soups, including lobster bisque, were delicious. We did find the young servers to be enthusiastic and friendly.
I am sure when many people plan their first visit to Tucanos they will be comparing it to other Brazilian Steakhouses like Fogo De Chao or Texas Roadhouse. It's probably best to visit without trying to compare Tucanos. It's a similar concept, but far less authentic but also much less cost. Overall, it a good place to take people for a big meal at a reasonable price.
Also each time we visited, the manager came around and asked us about our experience. People do notice and appreicate when restaurants do that.