Once a month our extend family of nine gets together for dinner. We always try to find locally-owned restaurants. We have found that these restaurants typically use fresher ingredients, have flavorful food, affordable prices and obliging service. For being locally-owned, established and seemingly well liked, we found that Lutz’s Steakhouse did not meet any of our expectations.
First, we were surprised by the prices on the menu. A 10oz New York Strip was nearly $21, an 8oz Fillet Mignon was $26. This is by no means a fine dining restaurant. Each steak did come with a salad and choice of side. The salads were clearly from a bagged mix. One family member ordered the inaptly named “Monster” salad, which was probably less than a cup of lettuce. I ordered the Caesar salad and again it was a very small portion with clearly watered down dressing.
I ordered a New York Strip with their Old English Potatoes and Caesar salad. When ordering, I had inquired as to what Old English Potatoes were and I was told that they were fresh potatoes that had been seasoned with herbs and then deep fried. They were clearly frozen battered potatoes that had been fried in old grease and then were served to me cold.
Two of us ordered steaks, my New York Strip and the other a Fillet Mignon, both ordered medium rare. When the steaks arrived, both were very tough and one was overcooked. When we informed our server, she told us that the fillet was how they cooked medium rare at the restaurant, despite any aforementioned warning. When I said that mine was tough, I was quickly told, “Sorry,” and then the server left. Both steaks were grey, a clear indication that both had been frozen for a while before being grilled. There was no seasoning whatsoever on the steak and I had actually to add salt to my steak.
As others have commented, our server was rude and generally uncaring. She took long smoke breaks while we were waiting, once filled our water and tea glasses, brought the wrong wine, shoved the roll basket to us and expected us to bus our own plates. After we ordered, my father-in-law had to leave early because he was ill (completely unrelated to this dining experience), but we said that we would pay for his meal. Later we were told by our server that his leaving had really messed up her check system.
The atmosphere was so dated. We try to find quieter places for dinner so our entire family can hear and participate in our conversations. We were told that the live music would not start until 9:00pm, which is one reason we chose to go at 6:30pm. By 7:00pm, the music was so loud that we couldn’t talk to each other. The restaurant is a disaster and needs a thorough cleaning top to bottom and fresh paint job. Even the outside awning was ripped to shreds, presumably from hail that we had several months ago.
The only redeeming quality of this restaurant is that they comped the steaks. Granted, I still had to pay for my salad with the watered-down dressing and the potatoes, which I only ate two bites of. Overall, for my steak and sides, my wife’s fish dinner, two glasses of wine, two crab cakes and a baked potato, with taxes and after the comped steak, our total was still $69.93. The free steak wasn’t enough to get us to come back or even to stay long enough to entertain dessert options.
The high prices were matched by the dismal quality of food and dining experience. Lutz’s Steakhouse is a perfect candidate for Gordon Ramsey’s Kitchen Nightmares.