I caution disabled persons who may choose to stay at Cambria Suites in Noblesville. This establishment will not welcome your service animal!
We arrived at this establishment with our service dog and were immediately stopped at the door. A very unfriendly staff member told us that pest were not allowed inside. Our dog was clearly identified as a service animal and we responded that she is not a pet. We were shocked by the rudeness with which we were treated. My wife and I were humuliated in front of other guests while the front desk staff provided a lot of drama over the dog. I proceeded to call the Choice Hotels customer service number while one staff memebr called their management and the second began demanding a service certification, medical paperwork and photo ID for our dog. We tried to explain that asking us to demonstrate the service that the dog provides and demanding personal medical information, amongst other things, is a violation of our civil rights. They simply raised their voices and refused our entry. Their manager stated the same and, shockingly, Choice Hotels deferred back to the local maanager.
Rather than suffer additional embarrasment or cause more stress for everyone we chose to leave and find freindlier accomodations. At the next hotel there were no questions asked and they even offered to carry our bags for us. Because we booked our stay online before arriving at Cambria we had to call Choice Hotels for a refund. Their cncellation policy requires prior notice, which we did not have due to the circumstances. So this was another painful experience while trying to secure a refund. They did refund the charges but not in a very timely manner.
Thinking that such a terrible experience, and a serious violation of federal law, should be discussed, I wrote to the Choice Hotels corporate offices to explain our experience. I also emailed the customer service department via their web page. No one bothered to respond to us. We will never set foot on a Choice Hotels property again. Ever. Meanwhile we will ensure that everyone we meet learns of our experience in Noblesville, Indiana
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- Also Known As:
- Cambria Suites Noblesville Hotel Noblesville