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“Excellent Customer Service”
Review of Bhaya Cruises

Bhaya Cruises
Book In Advance
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$170.00*
and up
2-Day Halong Bay Tour with Optional Hanoi Transfer by Bus or Seaplane
More Info
$434.00*
and up
3-Day Halong Bay and Gulf of Tonkin Cruise From Hanoi
More Info
$427.00*
and up
Private 2-Day or 3-Day Halong Bay Cruise Including Shuttle Service from Hanoi
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Bhaya Classic Cruises combines contemporary luxury with traditional oriental design offering travelers finest cruising experience in Halong Bay, the UNESCO Heritage site. The four Bhaya Classic cruises have 15 to 20 luxurious traditional cabins each, designed for the utmost relaxation and unrivalled comfort. Fine dining, exciting en-route activities, safety and hearty hospitality, Bhaya Classic cruises serves up unforgettable moments and memories to last a lifetime.
Useful Information: Stroller parking, Activities for older children, Bathroom facilities, Lockers / storage, Activities for young children
London, United Kingdom
Level 3 Contributor
10 reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“Excellent Customer Service”
Reviewed January 2, 2014

"Bhaya Cruises" were extremely accommodating and responsive. We messed up our flights and at the last minute realised we could not go ahead with the overnight cruise we'd booked. They responded very efficiently, although the fault was entirely ours and they arranged a last minute private day tour for us so that we could get back to Hanoi in time for our flight home. Emily Lan Anh who was my agent contact speaks extremely good English and was so helpful. The boat is lovely, with comfy lounger chairs on the deck where you can enjoy the view in style. The food was superb and the service 5 star. Highly recommended.

Visited December 2013
Helpful?
1 Thank jookiz123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,012 reviews from our community

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Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Monte-Carlo, Monaco
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Amazing experience”
Reviewed January 2, 2014

The cruise was perfect, you receive with petals and a cocktail. The rooms are lovely and very clean, the staff is great deal, especially our manager Maria is a fantastic girl very attentive to everyone and anything that you need you take it. I recommend to everybody this adventure.

Visited December 2013
Helpful?
Thank family M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Normandy Park, Washington
Level 4 Contributor
35 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Great trip”
Reviewed December 12, 2013 via mobile

This is not Cunard, but, wonderful. The staff could not be more friendly or inviting. The food for breakfast and lunch was fine. Dinner was very good. Rooms are a bit loud. All in all great. Mr. Nguyen Van Thao was great!!

Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ridgefield, New Jersey
Level 2 Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“What an experience!!!!!!!!!!I We love it”
Reviewed November 26, 2013

We have a very nice welcome aboard. The cabin was unique decoration and spacious . The food and staff was wonderful . IThe cruise was the highlight of our trip. I recommended to all my friends!!

Visited November 2013
Helpful?
Thank Sonia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amersham
Level 2 Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Good food shame about the drink prices!”
Reviewed November 22, 2013

This was a well organised trip in luxurious surroundings. The cabin was very well fitted, quiet and good shower. The private balcony was a nice touch. Staff were very helpful and spoke good English. The five course evening meal was outstanding. If that is what you are seeking it is difficult to fault. The 'boat' is huge with something like 30 cabins and nothing that resembles a sail. We were to be honest expecting something a little more traditional and smaller. We enjoyed our trip but it was bit out of step with the rest of our holiday. The one disappointment was the ridiculous price of drinks both alcoholic and non-alcoholic all of which were more than we would pay in many places in London. If we knew the drink profits all went to the staff then that would be fine but sadly that is unlikely to be the case.

The trips to the floating village and cave were well organised and interesting. We had plenty of time at each.

Visited November 2013
Helpful?
1 Thank BobM10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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