There should be a rating between "poor" and "average." This wasn't exactly "poor" but it was below average.
I've stayed at Holiday Inn Expresses before and they really do run the gamut, from outstanding (the one in Newport News, VA. beats hotels well above their class) to average (the one in Portland Oregon, across the river fro Vancouver, WA). This one, just across the river from Louisville, Ky, ranked in the Portland, Oregon category.
The staff was very friendly. The pool was nice. Halls and rooms smelled of smoke and "janitor" cleaner. The beds were comfortable. There are just better places to stay for $85/night. This one felt like a $50/night place. One other thing that left a bad impression on me was that they charged a $50 "incident" fee on my debit card. I was booked for two nights, so I checked my bank account looking for$180 to show up, but instead saw $226. I called the front desk and they told me it was a $50 incident fee that would be returned to me when I checked out. I said that this was never mentioned to me when I checked in...."but there's a card on our front desk that mentions this."
The fact is, the money is not returned when you check out because it takes up to 5 business days for a debit charge to be reversed. This means they deny me use of my own funds without my permission. How about you charge me for incidents after they happen, since you have my debit card information? I decided to cancel our second night stay...but here it is 24 hours after check out and that $226 charge is still held on my acct.
Also, the elevators are creaky and got stuck on the third floor a couple times.
Find another place.
- Official Description (provided by the hotel):
- Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Best Western, Expedia, Orbitz, Hotels.com, Hotwire, Priceline, Travelocity, getaroom.com and HotelQuickly so you can book your BEST WESTERN PLUS West I-64 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
- Holiday Inn New Albany
- New Albany Holiday Inn