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“A good place if you must stay in New Albany.” 4 of 5 bubbles
Review of BEST WESTERN PLUS West I-64

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BEST WESTERN PLUS West I-64
Ranked #1 of 2 Hotels in New Albany
Certificate of Excellence
GreenLeadersSilver level
Spring Lake, North Carolina, United States
Level Contributor
108 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“A good place if you must stay in New Albany.”
4 of 5 bubbles Reviewed October 15, 2012 via mobile

We stayed here one night when New Albany was the only location that we wanted to stay at for the night. The location is in a bad part of downtown near the jail. The actual hotel is very clean inside, and the front desk was helpful.
I asked for the government rate when we arrived, but was charged the full rate after the receptionist confirmed that I would, in fact, receive it.

  • Stayed September 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Laura L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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374 reviews from our community

Traveler rating
    153
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    26
    20
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Any
English first
United States
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed September 28, 2012

This was a great location to stay for the destination I was headed for. I wanted to get out of Louisville so I didn't have to fight traffice going over the river in rush hour the next morning. It is an older building, upgraded to Holiday Inn Express standards. Well lit parking lot, room was very spacious as was the bathroom. My issue with this hotel was a oily residue found on just about everything I touched? I suspect a new employee used the wrong cleaning supply for dusting! The business center was not well lit, and again, that oily feeling was on the computer keys, the desk, the mouse...EVERYTHING! I didn't want to put my nightgown on the bathroom counter because it didn't feel clean.
My room, upon entering was quite "stale" in smell and feel. Turning up the air conditioning solved it after about a half hour. Have to admit, in the half hour I waited though, I did consider changing hotels. But, I was tired from my long drive AND it was close to where I wanted to be the next morning.
The EXCELLANT thing about this hotel is 2 fold! The employees at the front desk are super great! AND THERE IS A SUBWAY with direct inside access from the hotel without going outside the building! This was great for a lady traveling alone! There were very few places to eat in the immediate neighborhood, unless you wanted Waffle House across the street. I felt very safe just walking through the glass door from the breakfast area into Subway, getting my sandwich and relaxing in my room.
The girl working the breakfast the next morning was not overly friendly and seemed distracted...no smile and kept her head down alot. I was sad that the pancake machine wasn't working, as they ware super great pancakes! The food was hot and enjoyable, as was the coffee...the most important thing to me in the morning!

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lexy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evansville, Indiana
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

We were greeting by a very friendly hostess of the hotel. The rooms were nice size and clean. The only complaint was the mattress was needing to be replaced. We would lay down and roll to the middle. We stayed two nights. They have a good hot breakfast in the morning.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lynda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed September 7, 2012

The hospitality here was great but the reality is that this hotel is old and it shows. My biggest problem here was that the room was so humid, I really had trouble sleeping. The bed was comfortable but because of the humidity, it didn't matter. The elavators were questionable too, slow and made a lot of noises that they shouldn't. I paid about $110 for the night and didn't feel like I got an experience anywhere close to other places I have stayed at for the same price. Bottom line...it's an old hotel and I won't stay again when I return to Louisville KY.

  • Stayed September 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shycke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenton, MO
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed September 4, 2012

We have stayed at the New Albany, IN Holiday Inn Express numerous times, only because our daughter lives down the street and there aren't many hotel options in New Albany.

My husband and I are non-smokers and always request for a non-smoking room. During one of our stays, we had to deal with the smell of cigarette smoke coming through the bathroom vent. The hotel apologized for the inconvenience and was generous enough to waive our bill on our next stay, which they did!

We stayed at the New Albany Holiday Inn Express again this past weekend and had three more unpleasant occurances. First of all, I noticed water on the bathroom floor. I assumed perhaps it was residue from the housekeeping mopping the floor prior to our arrival. When we arrived back at our hotel much later that night, the bathroom floor had even more water and it was then that I realized the toilet was leaking around the base. Before we had a chance to call the front desk about the toilet, the smoke alarm started beeping, indicating it had a low battery. By this time it was mid-night, the lady at the front desk apologized and suggested we move to another room. She gave us a few minutes to pack up our things and then helped us move down the hall. The new room was great except we spent the next two nights dealing with the fitted sheet popping off the corners of the mattress. We have had that problem before at that hotel and I mentioned it to one of the housekeepers in the hallway. She said, "Oh, all of the fitted sheets do that!" It would be nice if the Holiday Inn were to get new sheets with deep corner pockets to properly fit the thick mattresses. Also, we had a hard time regulating the AC. The room got too cold when the AC was running and too stuffy when it wasn't running, we never could get the AC regulated to a comfortable temperature.

On a positive note, the New Albany, IN Holiday Inn Express is clean and they have an awesome free hot buffet breakfast and delicious coffee. The employees at the front desk are friendly and as Priority Club Members, they always give us a snack and a bottle of cold water upon our arrival. Oh, the hotel also give us 1000 extra Priority Club points this time for the inconvenience of having to move to another room at mid-night.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookville, Indiana
1 review
4 of 5 bubbles Reviewed August 27, 2012

My husband and I stayed here for a weekend away. We were there on Friday and Saturday night. The hotel was quiet and the room was nice and clean. We booked a jacuzzi suite and the only thing I was disappointed with was the size of the tub. It was only large enough for one person and the jets themselves were not very strong. I was disappointed that my husband and I could not enjoy it together. The staff was fabulous and the breakfast was more than I expected. The air conditioner leaked in our room but we did not notice until we were checking out. I informed the front desk and they apologized and were very gracious. I would definitely return to this hotel but would not pay extra for a Jacuzzi. All in all a great stay!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mrsblondie1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHSsales, Director of Sales at BEST WESTERN PLUS West I-64, responded to this review, September 11, 2012
Thank you for your recent visit and your review of the Holiday Inn Express Louisville NW. We appreciate your feedback. Thank you for complimenting our staff! We have shared your comments with our team.
We were happy you enjoyed the complimentary hot breakfast. The pancake maker has been a favorite this season. We were disappointed to hear that you could not enjoy the Jacuzzi tub with your husband. We hope that you were able to take advantage of the extra large indoor heated pool and possibly a nice restaurant that is nearby to help celebrate your weekend get-away. We hope that you will visit us again and welcome you back real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stollings, WV
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 22, 2012

One of the best hotel staff's I have ever encountered, They are over the top accommodating and proactive to be sure you are satisfied. This is an older property but it is in better shape then many newer building. Louisville is very convenient without having to be right in the city. This has jumped to the top of my list as a prefered hotel.

Room Tip: Rooms towards the rear of the hotel are easily accessed by the back elevator and closer to parking.
See more room tips
  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ramiedugan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHSsales, Director of Sales at BEST WESTERN PLUS West I-64, responded to this review, August 23, 2012
Thank you for your recent visit and review of the Holiday Inn Express Louisville NW. We appreciate your comments! Our staff works diligently to provide the guest service experience you deserve! Your recognition has been shared with our teams. We are honored to be at the top of your list as it shows that you are at the top of ours! We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS West I-64

Property: BEST WESTERN PLUS West I-64
Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in New Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more   less 
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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