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“Horrible Customer Service! Disappointed”

Out of the Ordinary Hickory Sports Bar
Ranked #7 of 45 Restaurants in Nashville
Certificate of Excellence
Price range: $9 - $23
Cuisines: American
Dining options: Late Night, Lunch, Reservations
Restaurant details
Dining options: Late Night, Lunch, Reservations
Columbus, Indiana
Level Contributor
19 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Horrible Customer Service! Disappointed”
Reviewed August 7, 2013

From the frazzled hostess, to the wrong drink at the bar, to waiter being horrible with a capital "H", nothing went right and it was supposed to be our special anniversary night dinner. To top it off, I ended the horrible evening, visiting to bathroom to only find myself along in a stall with no toilet paper! I couldn't get out of this restaurant quick enough!

Visited August 2013
Helpful?
2 Thank HardestyFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobBradRuss, Owner at Out of the Ordinary Hickory Sports Bar, responded to this review, May 2, 2014
Dear Hardesty family, We so apologize for your 'horrible' experience at our restaurant. We strive for excellent customer service, good food and value. Although there are no excuses for rudeness and lack of 'toilet paper' in the stalls...we do want you to know that we value your input and have made major changes to the infrastructure and we have in earnest come along way. We were a brand new restaurant at the time and strive to be better everyday. We hope you will give us another opportunity to make your visit a positive one. Sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Pittsburgh
Level Contributor
156 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Good sandwiches”
Reviewed July 28, 2013

We stopped here for lunch and Hawaiian chicken sandwich and a BLT. Both were good, but my BLT came with a ton of crispy bacon and slices of a really great tomato. I would go back. The have live music a night but we missed that...

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Janetlynn13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Food sad but entertainment is great!”
Reviewed July 15, 2013 via mobile

I have eaten here 3 times since the new management took over. The place is clean and the entertainment is awesome however they need a new cook. The food was extremely slow coming out and expensive compared to the size portions and selection. No one should have to wait over and hour for an appetizer to come out much less another 45 minutes for dinner. Its really a shame because everything else is spot on but a restaurant will never make it if the food is painfully slow/and the quaility doesnt match the price. Come on guys..we want you to be successful so fire the slack chef and then youll be as great as everything else in your establishment.
Sadly, youll never make through October as it is now.
P.S. Your waitstaff was great but they should be required to cover the tattoos, remove piercings and hair should be pulled up in ponytails with also a headband or hat. Just doesnt look like a classy dinner club when dressed so slack.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank trippsters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamet, IL
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“A must when in Nashville”
Reviewed July 8, 2013

If you are ever in Nashville this restaurant is a must, not the usual "rustic fare". We were pleasantly surprised with the food was five star, the owner took the time to make sure that we were happy with our visit, We look forward to going there on our next visit to Nashville. Great meal for the money, would have expected it to be more. Great job. Ps enjoyed the micro brews
after dinner in the bar.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Todd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Albany, Indiana
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“A Waste of time and $.”
Reviewed July 6, 2013

We ordered the "Turkey club and BLT. Bacon was "rubbery" in both cases and the "grilled" sour dough was saturated with what was either oil or some greasey substitute for butter. Service was poor and when I complained to the server I never heard from a manager or anyone else. I would not recomend this "resturaunt" to anyone. I have eaten at the Ordinary for years and it was a great place where we have enjoyed many memorable meals. I understand it is under new ownership...

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank michael123847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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