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“Cancelled Reservation Without My Knowledge"”

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Holiday Inn Express Hotel & Suites Muncie
Ranked #4 of 13 Hotels in Muncie
Zionsville, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Cancelled Reservation Without My Knowledge"”
Reviewed December 15, 2010

I had a reservation from 12/1 to 12/13 at this hotel. The hotel was informed that I would be arrived after midnight on the first night. I arrived around 12:45am and the hotel told me that they had no rooms. I told them I had a reservation, but it didn't seem to matter. He said he was told that one person would need to be turned away tonight, which was me. The person at the desk offer no apology and he didn't even seem to care. I contacted the hotel twice via email over the past two weeks and I have received no response.

  • Stayed December 2010, traveled on business
    • Service
Helpful?
1 Thank pharm_matt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Columbus, Indiana
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 13, 2010

Got to the hotel about 4:00PM. We had been at a BSU football game and my wife had cooked out on the grill because it was Dad's Day and she did not want to make me cook. She took a shower right after we checked in. Got out of the shower and guess what? No Towels - not one. I went down to the front desk and the once they finally got a hold of the maids the maids acted like it was our fault that there were no towels in the room!

Hallway carpet was very dirty and worn.

In the morning when we got up I opened the door to go get a cup of coffee and there was a police officer standing right outside my door. He was dealing with our drunk neighbor who was claiming some woman ran off with his "medication".

Room was just OK.

Breakfast was your standard out of the package warmed up stuff you'd find at most cheap hotels that offer breakfast.

I can't believe people who wrote other reviews would call this hotel "clean". It was dirty and run down in my opinion. I suppose it could be a matter of perspective based on what you are used to.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nate-Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon Hills, Illinois
Level 6 Contributor
265 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed October 22, 2010

We usually stay at the Fairfield Inn but it was already booked so we tried Holiday Inn Express. The price was cheap and I guess for the price you get what you pay for. Positives were that the beds were actually somewhat comfortable and the staff were helpful, making sure we had the requested extra rollaway bed in our room when we arrived late. Coming from Chicago we were later than expected and they were very nice allowing my son who is a student at Ball State to check us in. They has our reservation down for 5 but only had one set of towels in the room. The front desk person was nice and due to the place being full pulled extra towels out from the dryer. So while friendly and helpful, not prepared for the crowd. The carpets as many people have commented are really really disgusting and you question the cleaniness as a result. The carpet by the elavator was the worse with many huge coffee like spots in our room. We managed okay, internet worked, parkig lot was packed but again it was a busy weekend.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pmazcomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granger, Indiana
Level 5 Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 29, 2010

Great staff, clean, great value. Did not eat at the breakfast buffet. (Went out to IHOP)

Beds were a little hard for our taste. But overall it was a nice place to stay.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColieandJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hinsdale, IL
Level 5 Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed August 28, 2010

this is a very small Holiday Inn (HI) and the first HI that I was not impressed with. I have stayed at many HI's, but this one was not well kept. To begin with, there was no parking. I drove around the lot and waited for someone to come out to find a spot. Upon entering my room, the room smelled musty. my room faced the parking lot and right outside my room was the parking lot light. I tried to close the curtains, but could not close them enough to prevent the light from shining right in on me. The breakfast was average. The service was fine.
There is a hampton and a marriott right next door or within walking distance.
I would not stay at this HI again.

  • Stayed July 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank techmom64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
columbus, ohio
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 23, 2010

the staff could not have been nicer, rooms were clean, breakfast bar was ok, beds and pillows are way too soft. went to kohls and bought my own pillow, location is close to cardinal greenway trail. Hotel was very quiet easy to sleep. BRING YOUR OWN PILLOW

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BuckeyeDoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
Reviewed November 28, 2009

We rented three rooms over the Thanksgiving holiday for an extended family get-together. Prior to going I read every review of this facility. I had a little trepidation regarding the carpet. I am happy to report that we did not encounter any of the described issues of "sticky" capet.

The rooms were especially clean. The staff was especially friendly. I had the opportunity to visit with some of the cleaning staff, the maintenance person and various shifts of front desk staff. Everyone was very friendly and professional.

Our family gathering was excellent and the facility was a major contributor. If we visit Muncie again we will definitely stay here.

  • Stayed November 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WyoTex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Muncie

Property: Holiday Inn Express Hotel & Suites Muncie
Address: 4201 West Bethel Avenue, Muncie, IN 47304-5446
Phone Number:
Location: United States > Indiana > Muncie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Muncie
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Muncie 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Muncie is conveniently located one mile from Ball State University and just 6 miles from I-69 in Muncie. The hotel is close to shopping and within walking distance of several restaurants. Visit historic downtown Muncie just minutes away; also located close to numerous local businesses in the area. With several museums and attractions nearby, you'll have plenty to do before you return to the hotel to swim in our indoor heated pool. Rooms are equipped with free high speed internet and complimentary wireless access, hair dryers, irons and ironing boards. The Holiday Inn Express in Muncie has suites, as well as standard rooms with microwaves and refrigerators available. You'll find our rooms clean, comfortable and just the place you need to prepare for the day ahead. Start your day with our complimentary extended continental breakfast served daily. The Muncie Holiday Inn Express has a free business and copy center for your conveniences, and sundry items are also available on-site. From the moment you walk in the door, you will be greeted by our award-winning, courteous and friendly staff. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Muncie
Holiday Inn Express Muncie
Holiday Inn Muncie
Muncie Holiday Inn

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