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“Nice place.” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Muncie

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Holiday Inn Express Hotel & Suites Muncie
Ranked #5 of 13 Hotels in Muncie
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice place.”
4 of 5 bubbles Reviewed January 7, 2013

Nice hotel. Showing a little wear but still an decent place to stay. We were upgraded to a suite and it was very roomy. The entire hotel was no smoking but someone had definitely smoked in the room. I called the front desk to report this just so they wouldn't think it was us that smoked in it. They immediately offered to move us to another room but we said we were okay in this room. A few minutes later the manager called to make sure we were okay. We again said we were fine with it. We opened both the windows and the door and aired the place out for a couple of hours. That helped a lot. Hotel is quiet and clean. The breakfast area is very clean and well kept. Coffee was available all day so I appreciated that. The breakfast itself was good. A good variety of offerings and nicely presented.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hanoscf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Pace, Florida
Level Contributor
183 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed December 30, 2012

I loved the pancake maker/dispenser at breakfast; it is very sanitary. I had a clean and quiet room on the second floor at the end of the hallway. Overall, this was not spectacular, but it was a good value.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DH_on_the_Gulf_Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
462 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

We here in November and had a room on the first floor. There were at least two sports teams staying there that night. In spite of that our room was quiet and comfortable. While the breakfast room was very busy in the morning, the staff was keeping up with the crowd. As offerings would run out they would bring out more. We especially liked the greeter that opened the front door as we arrived. It was a nice touch. He was there to say farewell to us too.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2Travel-4funNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Bremen, Ohio, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

I have stayed at this hotel twice, once in July of 2012 and again last week. Last week I upgraded to a suite with a whirlpool tub which was well worth the additional charge. Both times my room was very comfortable, very clean and quiet. This is definately the hotel that I will continue to stay at when I am in Muncie.

Room Tip: The whirlpool tub in the the room is very spacious and relaxing.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Janel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan H, General Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review, November 7, 2012
Janel,

Thank you for taking the time to write this review. The entire staff loves to hear how their hard work and dedication has a positive impact on guest stays.

The Holiday Inn Brand also has an area for guest reviews if you ever browse the site.

We look forward to greeting you to our hotel again.

Sincerely,

Nathan Hartwig - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio
1 review
2 of 5 bubbles Reviewed September 21, 2012

I've stay at Holiday Inn hotels accross the U.S. and Canada on a frequent basis for my job (I'm a Holiday Inn Gold Priority Club Member). This hotel, just appearance and service, is below average. I've stayed at this particular hotel twice - October 2011 and August 2012. The first time (2011), I was not impressed, but thought maybe it was a fluke. (My door got stuck shut and we had to get Maintenance to open it. The room was very small and cramped. Etc.)

My second stay was not much better. And then, to make matters worse, I was charged $25 more on the second night stay than my first night for no apparent reason - or warning. I spoke with the General Manager, Nathan Hartwick, who explained that there was an event going on in town and they had to increase rates. ?!?

I will not be staying here again on my next business trip through Muncie, IN.

  • Stayed August 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan H, General Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review, September 23, 2012
Tracy H. ,

I am very sorry your recent stay was less than excellent. We at the Holiday Inn Express in Muncie pride ourselves on insuring each and every guest's expectations are met. We did not do so in your case. My explanation of the rate difference on your second night was meant to inform. Simply put, we had more demand for the room on your second night and we set a rate accordingly for that day, making it higher than your first night's stay. I would like to connect with you again soon, so we may discuss this stay and to gain your trust again in using our hotel.

Sincerely,

Nathan Hartwig - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 8, 2012

We stayed here for a family wedding, of which there were several that weekend. Everything was quite competently handled.

Pros: friendly staff (especially the breakfast lady!), well-maintained physical plant, conveniently located with many restaurant choices.

Cons (minor): tiny exercise room, broken pancake machine.

Room Tip: Stairs are on the ends of the main hallway, so if your prefer using them (we do), ask for those loca...
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Glen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Illinois
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed September 4, 2012

We had the king bed room, which included a suite-style sitting area. We were really impressed. Only two drawbacks: 1) The mirror in the bathroom was hung too low, and I repeatedly pinched my fingers against it when turning on the bathroom faucet. Judging by the way the finish was worn off the bottom of the mirror in that spot, I was not the first to painfully find this problem. Also, the internet connection was S-L-O-W! We'd had the same problem at the Holiday Inn Express in Gas City, IN the night before, so maybe it was their provider? Whatever the case, it was frustrating.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank takerrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Muncie

Property: Holiday Inn Express Hotel & Suites Muncie
Address: 4201 West Bethel Avenue, Muncie, IN 47304-5446
Phone Number:
Location: United States > Indiana > Muncie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Muncie
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Muncie 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Muncie is conveniently located one mile from Ball State University and just 6 miles from I-69 in Muncie. The hotel is close to shopping and within walking distance of several restaurants. Visit historic downtown Muncie just minutes away; also located close to numerous local businesses in the area. With several museums and attractions nearby, you'll have plenty to do before you return to the hotel to swim in our indoor heated pool. Rooms are equipped with free high speed internet and complimentary wireless access, hair dryers, irons and ironing boards. The Holiday Inn Express in Muncie has suites, as well as standard rooms with microwaves and refrigerators available. You'll find our rooms clean, comfortable and just the place you need to prepare for the day ahead. Start your day with our complimentary extended continental breakfast served daily. The Muncie Holiday Inn Express has a free business and copy center for your conveniences, and sundry items are also available on-site. From the moment you walk in the door, you will be greeted by our award-winning, courteous and friendly staff. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Muncie
Holiday Inn Express Muncie
Holiday Inn Muncie
Muncie Holiday Inn

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