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All reviews ball state university hot tub pancake machine real eggs room was clean nice hotel would stay here again sausage free breakfast refrigerator and microwave first floor nice breakfast a great stay in town nice staff campus cleanliness
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Reviewed July 17, 2017

The price was fantastic, the staff was very friendly and helpful and we had a nice room. The breakfast was not the greatest, but it was very good. The pool area looked very clean, though we did not use it. The beds were comfortable and I loved the pillows! The room was clean and a good size.

Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Nikki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2017

we had a nice 2 day stay.The staff was nice and hotel clean . It was locatedin a central area that was good for us to get to Ball State.The breakfast was good and the area clean.overall very good stay

Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank georgeang2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern M, General Manager at Best Western Muncie, responded to this reviewResponded July 16, 2017

Thank you very much for choosing us!
We hope we met your expectations. It was indeed a pleasure having you stay with us.
I hope you enjoyed our breakfast and all our amenities during your stay. From our freshly-cracked eggs and biscuits and gravy to our indoor pool we are here to provide to your satisfaction. We look forward to serving you again in the future.
Thanks again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2017

We were in town for the ironman event and could asked for a better hotel. Value you for money was exceptional. The staff definately cared and understood the defination of excellent service. Nice touch offering an inclusive hot breakfast and I loved the pancake machine. Thanks

Date of stay: July 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank LindaHoogendam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2017

Friendly staff, horrible bed, very hard, pillows were stiff, covers stiff - would not stay here again - this place in not very expensive and you really tell that when you lie on the bed and try to sleep

Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank ylU7782GY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern M, General Manager at Best Western Muncie, responded to this reviewResponded July 3, 2017

Hello,
I'd like to apologize for the discomfort you experienced during your stay. I am very sorry to hear about your experience. We will look into the issue to strive to make better changes. If there is anything I can do, don't hesitate to contact me directly:
(765)-282-0600
-Parush Patel, GM

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Reviewed June 26, 2017

I did have plans to go to Muncie and accidently picked the wrong month when making this reservation. Instead of contacting me after missing the first day, they charged me for 5 days worth of stay. The days were later reversed and one day was charged. What really angers me is that an ID and make of car needs to be provided before you can check in. They also did *Quick Check Out* to the room, when I had never been there.

Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank elisarS4942NU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern M, Front Office Manager at Best Western Muncie, responded to this reviewResponded June 27, 2017

I would like to apologize about the issue, no guest was checked into the room it was done as a no show. Our normal procedure is to call someone after first morning. I am sincerely sorry this was not handled to your satisfaction.

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