This is an overdue review of a beach house that I have stayed at a couple of times now. Cerulean Blue is well located to the shops and Blues Beach. It is beautifully well maintained. It looks as clean and tidy as the first time I stayed there a few years ago. It has a great deck in the front as well as a lovely deck and lawn in the back. The rear deck now has a pergola covering. This makes it great for mornings, afternoons, sun or rain! The house also has an apartment downstairs which can also be booked if you need more that the 3 bedrooms of the main house.
I have recommended this house to friends and family and intend to stay there for future trips to Pacific Palms.
We rented the house with a group of friends. It really suited our needs & the location was amazing, Really close to the beach & coffee shops.
The house itself was lovely & well looked after. It was really clean & the kitchen VERY well equipped, better than mine at home.
There was a lovely undercover deck out the back, where we all hung out & where up to 5 kookaburras visited us every day, & we even saw kangaroos in the bushland behind.
This home is located a minutes walk to bluey's shops and a few minutes to the beach so very convenient. The home itself is nice, we rented both the 3 bedroom house and the 2 bedroom unit underneath. We were attending a surf boat carnival nearby so used the house to sleep and have breakfast only. It had nice outside terrace areas and a nice rear yard.
AFTER I booked the home and paid my 50% deposit I was advised in writing that EITHER I CLEANED THE ENTIRE HOME MYSELF UPON DEPARTURE (TO THE OWNERS SATISFACTION) OR I PAY A $370 CLEANING FEE. I asked for my money back at this time as I was renting this property with 10 others and we had a budget to stick to and this added an extra 30% to our stay. Unfortunately I was told this wasn't an option. The owner, Sven, then called me to talk about it at which time he agreed to only charge me $45/hour if his cleaner had to come after our stay. I agreed to leave the home immaculate, which we did. Fully vacuumed, all surfaces in the 2 kitchens wiped and sanitised, fridge wiped and sanitised, all bedrooms set back up exactly as they were when we arrived. We did not use the oven, BBQ or laundry at all. The bathrooms were the only areas I did not clean and I told him at the time this would be the case.
I have now had more than $120 deducted from my bond for cleaning (apparently the cleaner was there for 2.5 hours), I've asked for an itemised account as I am gobsmacked that the cleaner spent more than an hour at the home! So far, no response from the owner and no itemised account either.
Cleaning fees need to either be incorporated into the nightly rate or advertised on the front page of the webpage for guests to see BEFORE they book. I believe he has done this now on the HomeAway site which is great.
Other things the owner can improve on from a guests perspective is remove the egg timers from the shower cubicles. We're on holidays and have paid more than $500/night to stay....is this really necessary?
All outdoor furniture was inside and guests were expected to move it outside if they wanted to use it and then move it back in. This is something the caretaker of the property should be doing (there is a caretaker nearby who checks up on the home after you leave).
Also, we received a text message from the owner at 3.30 am on the morning of our departure reminding us to vacate the home by 10 am and to make sure everything was neat and tidy and cleaned etc. This was not necessary, but mistakes happen when sending texts, this could have all been sorted out with an apology from the owner but this is yet to come.
So, PLEASE BE VERY CAREFUL IF YOU DECIDE TO BOOK THIS HOME AS OUR EXPERIENCE HERE WAS THAT THE OWNER WAS MORE THAN HAPPY TO TAKE YOUR $$ AND CHARGE YOU FOR EVERY LITTLE THING HE COULD (even charged me an extra 7% fee for deducting the $120 out of my bond!).
SUCH A SHAME AS THE HOME ITSELF IS NICE.
Had a great time here! Iconic trip :) Reasonably priced and an overall nice place to stay. Would recommend but not really because we want it all to ourselves