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“We will be back again”

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Pacific Palms Resort
Ranked #2 of 3 Hotels in Blueys Beach
Certificate of Excellence
Hervey Bay, Australia
2 reviews
“We will be back again”
Reviewed November 26, 2010

This is our 3rd stay at this resort and we travel from QLD every year to do so. After reading some of the previous comments it is so clear that these guests obviously had a problem before arriving. Nick & Susan and the whole staff are just wonderful and go out of thier way to provide a tranquill relaxing atmosphere for all holiday makers. I can only say that out of everyone who visits this resort to only have a few negative comments from bitter people are not worth reading. My advice is go and stay yourself and make your own decision you won't be dissapointed - I guarantee it., it is very sadly human nature to only comment on the negative, I would expect these negative guests haven't travelled much as this resort is one of the best.

  • Stayed November 2010, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank family017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (38)
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English first
Newcastle, Australia
1 review
Reviewed November 22, 2010

Took my daughter and 3 of her friends for her 16th birthday had a great stay the girls loved it. Was a bit worried after reading some of the reviews however we had no problem management were great ,units were very comfy and resort facilities were great. Tip dont believe everything you read we cant wait to go back.

  • Stayed November 2010, traveled with family
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Helpful?
Thank liana64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowral, Australia
Level 5 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 22, 2010

The resort has been recently refurbished and our two bedroom cottage was immaculate and much nicer than we had expected. Full kitchen with microwave and all the tools and utensils you need but no oven. The cottage is equiped for six people.

It is a time share (we went courtesy of a friend) so, for most people, it's like going to the holiday home. This is a little different to a 'normal' resort. It's completely self catering but there are heaps of restaurants within 5-15 minutes drive. The salt water pool was immaculate and heated, year round, to about 28oC. The local beaches are beautiful.

The grounds are beautiful and so natural that a family of Frog Mouth Owls are raising two owlets right opposite a villa in full view of passing people.

Nick and Sue, the resident managers, are helpful and Nick does several bus trips to local areas in the resort bus. Nice people.

I cannot understand why some people had so much trouble. Maybe they did not understand the time-share issue.

Fijimad

  • Stayed November 2010, traveled as a couple
    • Value
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Helpful?
Thank fijimad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anderson Island, Washington
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 17, 2010

Nick and Susan made our trip to Australia a wonderful event for us. Our villa had everything that would need, dishes, towels,etc. The location was great with so many things near by to see. The staff were friendly and helpful. We did some traveling on our own and some with Nick, which turned out to be very fun. I would return again in a heart beat. Thank you for the great time Nick and Susan.

  • Stayed August 2010, traveled as a couple
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Helpful?
Thank snuggles012345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 13, 2010

PPR started out as a nightmare. We arrived about 9:30PM only to learn that this was after hours and the office was closed. We could see an envelope with our name on it in a lockbox but did not have the code. We made several attempts to call the number for assistance only to be hung up on several times. The mgr finally showed up bc we had tripped the alarm, or maybe she got tired of us calling. She proceeded to scold us on proper check-in etiquette. We had enough of her rudeness and explained that we were customers who had pre-paid and wanted to get into our cottage.

Things got better after that, but I would not call the management friendly or cordial, though they were efficient.

The cottage was clean and very well equipped (dishware, glasses, cooking utensils, pots and pans, towels, etc.) , though no oven. The furniture was quite dated and a little grimy so we covered the couch with a sheet. Other than that the rooms were clean.

The location was fabulous. Walking distance to several gorgeous beaches. Close to natural areas. Locals were very friendly and did not hesitate to suggest a good restaurant or fun activity. We did not do any of the activities organized by the resort because we found so much to do on our own.

  • Stayed July 2010, traveled as a couple
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Helpful?
1 Thank Torchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 4, 2010

Very quiet and private resort. Staff were helpful and friendly. Management still a question mark? would not give us a laundry key at 2.30pm stating we would not return key before office closed ............strange. Spoke to resort timeshare owner who confirmed management's very poor interpersonal skills, but did not have any real problems ourselves. We would stay again but still a bit uncertain of management's service record.

  • Stayed August 2010, traveled as a couple
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Helpful?
Thank wowfacta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 13, 2010

Don't bother going. Pick another place.
Place is old with wear and tear which is not a big deal as long as you're prepared.
However, we were unprepared for the unhelpful, unfriendly and unprofessional demeanor of the person at the office who could not seem to help herself from being unpleasant every time any of us had anything to do with her. Spent the time trying to avoid her.
FYI - Nickle and dimed. No laundry in unit but they charge $15/wk or $3.50 per load. All other timeshares we've been to have laundry in unit. They could have provided free access to laundry considering it was below par to not have the convenience of laundry in each unit. Snooker table and air hockey all cost money in rec room. Recreation room lights turn off at 9pm which is too early. No oven.

We used our three timeshares to exchange for 3 units here for holiday with friends and do not feel we got equal value. In over 10 yrs of exchanging, with over 50 timshare stays, this has been the worst service.

Do yourself a favour and go somewhere else.

  • Stayed July 2010, traveled with friends
    • Value
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Helpful?
10 Thank Sydneysurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Palms Resort

Property: Pacific Palms Resort
Address: 2 Lakeside Cres, Blueys Beach, New South Wales 2428, Australia
Location: Australia > New South Wales > Blueys Beach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Blueys Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pacific Palms Resort 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
"Get away from it all" Pacific Palms Resort offers a getaway holiday on the mid north coast of NSW situated between Wallis Lake and the Pacific Ocean, approximately 20km south of Forster/Tuncurry. The resort offers an extensive activities program along with facilities including a swimming pool, spa, sauna, gymnasium, barbecue and playground. With award winning newly refurbished self contained villas and facilities and a friendliness that allows you to relax and enjoy this idyllic location, come and spoil yourself in the resort’s perfect holidays environment.Some units may not be suitable for wheelchair or walking difficulties. A vehicle is a must for this resort as there is no public transport. Contact Classic Holidays for Thrifty Car Hire rates. ... more   less 
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Also Known As:
Pacific Palms Hotel Pacific Palms

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