We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible place to stay in”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western Plus Brandywine Inn & Suites
Ranked #1 of 9 Hotels in Monticello
Certificate of Excellence
chicago
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Horrible place to stay in”
Reviewed May 23, 2011

O man,i dont know where to start,let s say it was a big disappointment,dirty place it smells good when you walking,when you look closer it is filthy wrinkled sheets,bad head shower,dirty carpet,i can go on and on....Let s talk about the staff not friendly at all,it s what i call it PISSY ATTITUDE.They have what s so called Tuesday night buffet let me tell you terrible food,very tense atmosphere,feel like you are not welcome there,health wise,pasta bar,there was an old lady,doesnt know how to saute,uses metal tong on taflane scraping the pasta.....WOW.
I WOULD NOT RECOMMENDED TO ANYONE WAY OVER PRICED.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank reviewer93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sculptures, General Manager at Best Western Plus Brandywine Inn & Suites, responded to this review, June 2, 2011
First, let me start by saying that we appreciate all feedback that we receive and use these comments to continually train and improve. We take service, cleanliness, and maintenance very seriously.

It is our goal to assure that every guest has an extraordinary experience at our hotel. We take pride in our facility, service, and amenities.

We have received many housekeeping awards and invite you to come and visit us to determine for yourself. Our front desk associates or I would love to take you on a tour and show you a room!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

205 reviews from our community

Traveler rating
    120
    54
    10
    10
    11
See reviews for
98
30
4
51
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Chicago, IL
Level 5 Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 30, 2010

Stayed there for one night on business. This hotel was clean, no frills. Nice front desk staff, easy check-in and check-out. Continental breakfast was limited - pastries, juice, apples, yogurt. Bed was adequate and comfortable. My showerhead was horrible - it literally dripped out water. Tried to fix it, but to no avail. Of course I didn't find out until when I was in said shower. Not a good start to the morning.

I would only recommend if the showerhead is working. Check your bathroom when you check in!

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fun-happy-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeoville, Illinois
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 19, 2010

Pretty average hotel, been to better and worse. The Staff very helpful and friendly!! Nice Continental breakfast set up.Only complaint pool very strong bleach smell, overheard many comments and our 2nd flr pop machine was sold out almost everything, had to go to other flrs. Would go back though.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lyn814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Indiana
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 15, 2010

This place is clean, but the service lacks! Nobody willing to assist. The stay would have been pleasureable if they would care for customers.

  • Stayed January 2010, traveled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shonda421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis,IN
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 15, 2008

This review is long overdue and I apologize. Let me start of by saying that I travel quite a bit on business and make my rounds to Monticello at least twice a year, one week at a time. However, I stayed there back in May 2008 and guess what... I had "insect stings" all over me from my first night stay there. So bad infact, that I had to go to the clinic there in Monticello to be examined and that was their diagnosis..."insect stings all over scalp, back, and neck". Long, long story short, I complained to the hotel managment that day, checked out immediately, went to the local Health Department the next day (that was a mistake since everybody knows everybody in Monticello - should have gone to the State Board of Health), and called the actual Best Western chain. The hotel didn't even give me that night's stay free or even a discount for that matter. Maybe a coupon even, but NO, nothing!! A week later, the hotel called me and basically said they couldn't find anything in the room to "support my accusations" and case closed. However, two doctor visits later, it came to be that I also had ringworm show up and it was all over me even on my scalp. WHAT A NIGHTMARE!! So apparently this hotel doesn't clean the rooms or change sheets like they are suppose to after every guest. I WILL NEVER STAY AT THIS HOTEL AGAIN!! That is unfortunate because I do travel there quite often. I advise anyone who dares to stay at this hotel to be sure your room (bed) is cleaned (comforter and all) from the last guest(s). Check mattresses from bed bugs (I've done extensive research on this). However, since this place stays busy all season long (especially in the summer- Indiana Beach), I seriously doubt they make sure these rooms are clean after every guest because of my own experience there.

  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank cherae716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sculptures, manager at Best Western Plus Brandywine Inn & Suites, responded to this review, April 14, 2010
Please let me assure anyone reading this posting that we are a very clean hotel. We have in fact earned a Best Western Director's Award. Only Best Western's demonstrating the highest standards in cleaning and maintenance can earn this award. The guest's complaint is an isolated one and there is not a factual basis for the guest's problem being related to our hotel. We take great pride in our cleanliness, presentation, and service to our guests. Please stop by we would love to show you a room and you can judge for yourself!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 20, 2008

We stayed at this hotel because it was one of two offered for a wedding that we were attending. Being that it was a Best Western hotel, I was expecting nice accommodations (especially for the cost that they charged us). I was extremelyy disappointed at the uncleanliness of the room when we first walked in. And when it came time to go to bed, I saw that the comforter had some kind of dried mucus on it. And, the mattress was very uncomfortable because it seemed to be very old and well-used. Also, the front desk staff appeared to be overwhelmed because they said the hotel was at full capacity. When I requested an extra blanket, I was told "We're at full capacity - we may not be able to give you one."

Overall, I was VERY disappointed at the conditions of the hotel. It is in desperate need of updating, possibly more front desk staff who can handle when the hotel is running at full capacity.

  • Liked — nothing
  • Disliked — everything
  • Stayed June 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank bikerdeb61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 8, 2008

We were in town for a wedding that started at 4 o'clock not far from the hotel. We called earlier and asked if we could check in early --so we could get ready for the wedding there. We were told repeatedly that there was a full house the night before and that they could pass our request on to housekeeping --but no promises. We were very happy when we were able to check in upon arrival. The rooms were rather disappointing. The mattresses were awful --probably well overdue to be replaced. My friend said that the sheets on the bed didn't seem to have been changed - and the comforter on one of the beds looked like someone blew their nose in it. It was really disgusting. We asked for extra blankets and they told us again that they would see what they could do because it was a FULL HOUSE. Apparently being at capacity is a strain on the entire staff --and they don't mind letting you know that!! It was ok --but the hotel is in dire need of a makeover. Replace those horrible mattresses ---and pillows.

  • Disliked — The later check-in time and the horrible mattresses. It wasn't very clean either.
  • Stayed June 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Newton22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Monticello
3.4 mi away
Indiana Beach Boardwalk Resort Lodging
18.5 mi away
Super 8 Remington
Super 8 Remington
#1 of 1 in Remington
181 reviews
22.4 mi away
Baymont Inn & Suites Lafayette
Show Prices
Show Prices
Show Prices
21.2 mi away
Four Points by Sheraton West Lafayette
22.6 mi away
Comfort Inn Lafayette
Comfort Inn Lafayette
#9 of 23 in Lafayette
140 reviews
24.4 mi away
Holiday Inn Express Hotel & Suites Logansport
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Brandywine Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Brandywine Inn & Suites

Property: Best Western Plus Brandywine Inn & Suites
Address: 304 S 6th St, Monticello, IN 47960-8174 (Formerly BEST WESTERN PLUS Brandywine Inn & Suites)
Phone Number:
Location: United States > Indiana > Monticello
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Monticello
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Brandywine Inn & Suites 2.5*
Number of rooms: 59
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Best Western, Priceline, Reservation Counter, Travelocity, TripOnline SA, Hotwire, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Best Western Plus Brandywine Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Monticello
Monticello Best Western
Best Western Plus Brandywine Inn & Suites Indiana/Monticello

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing