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7
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Traveler rating
435
181
22
7
4
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All reviews sky lounge kids club cooking class ah poong green canyon spacious balcony nice hotel swimming pool sushi great experience floating market thank you very much warm hospitality worth the price many choices fresh air nice view
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15 - 20 of 649 reviews
Reviewed 4 weeks ago

A friendly welcome from the moment my family and I arrived at the hotel. The check-in process was fast, and the front office staff was very helpful to find a room that was in accordance with my request. Cleanliness of the room and also the bathroom deserves a thumbs up. A spacious balcony equipped with chairs and a small table to relax and enjoy the views around. The breakfast menu is very varied, there are also menus and cutlery for children. many activities are held for children on weekends, and kids Playgrounds are also available. the check out process was fast. Very satisfied and enjoyable for the children to stay at Alana, and for sure we will come back here again.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Dina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

overall the stays are good, the hotel service and staff were great, the facilities (meeting rooms, gym, pool, etc) were nice, the room and the laundry were clean, the restaurant's atmosphere and food were good

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mardhiyahalmira04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2020

Staying at The Alana makes our short break holiday was a great moment. The hotel was quite and clean. The room was big with balcony and mountain view. Big swimming pool. The breakfast was outstanding. The staff are very friendly and polite. They always greet us with happy face. The spa experience was great place to take all your tiredness. We will surely be back and bring more families and friends. Keep up the good work Alana Sentul !!!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cinderelladirks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2020

Perfect ambiance, terrific food and surprisingly whole meals served while bfast, lunch and dinner are so good anf rich in flavors,the pool is crystal clear and so bright its got its own lights, the room is tidy and clean, and what else more you can expect ...:) and last but not least praise to ms adinda for her help and warmth through out check in process and knowing and enjoying the facilities...

Date of stay: January 2020
Trip type: Traveled on business
Thank BandungPersonInJkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaSentul, General Manager at The Alana Hotel & Conference Center - Sentul City, responded to this reviewResponded January 15, 2020

Dear BandungPersoninJkt,

Warmest greetings from The Alana Sentul!

It has been an absolute pleasure to read your fantastic review and I am glad to learn that you had an exceptional stay. I will be sure to share your kind words with our team, in particular Adinda.

We are most certainly looking forward to welcoming you back soon!

Best Regards,

Benny Irnaldy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020

the hotel is just walking distance to Ah Poong restaurant and adjacent to Tauzia, New Ikea Sentul. very easy to reach from Jagorawi toll road. there is a Diet Keto breakfast menu that makes it different

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Arwin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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