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“Clean, Comfortable, and Friendly”

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Country Inn & Suites By Carlson, Mishawaka, IN
Ranked #8 of 16 Hotels in Mishawaka
Reviewed August 5, 2012

After a few days at Cedar Point and a day hitting other attractions on way back from there, we hit the town not knowing where to stay. We hit some of the discount chains and just didn't like the looks and some were booked.

By luck we went by here and stopped in. Front desk convinced me with the hot bfast, it was a good place to stay. So we did. Pool was great..kids loved it as we had it to ourselves. Hit a plzza place for carry out and watched opening of Olympics in clean, quiet room.

Then it hit...my son got sick ALL OVER the bathroom. Front desk didn't bat an eye...got me rags, disinfectant, deodorizer...and in quick time, we got that room clean and room aired out. Just a upset stomach we guess as he ate like a pig at their bfast...cinnamon rolls, sausage bisquits and gravy, cereal, fruit, juices, toast, scrambled eggs...truly one of the better hotel breakfasts we've had. If ordered at a restaurant, would have cost us easily $30+.

Front desk staff very helpful in advising on local pizza place (began with B) and how to get to Notre Dame for some campus sightseeing.

Room Tip: Like any hotel, make sure room doesn't face road or parking lot. Ours backed to a green area so...
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  • Stayed: July 2012, traveled with family
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Thank GrantD63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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95 - 101 of 132 reviews

Reviewed July 18, 2012

We stayed at this Holiday Inn Express this past weekend for an event at Notre Dame. There was a large group of us, and I believe we reserved most of the available rooms at this hotel. However, from the moment I arrived I could not shake the feeling that we were not welcomed there as a group. Having arrived earlier then posted check-in time we were told we needed to wait until the 3pm check-in to get room assignments, they would not check us in and provide a courtesy phone call when the room was ready as I have experienced at most other hotels in the past. To top it off, some other members of the group traveling with small children were not allowed to use the pool facilities while waiting for the 3 pm check-in! Of course you can imagine what happened at 3 pm-all the guests flooded the one person checking people in and there was a line stretching all the way through the lobby! Once checked in the rooms were fine-clean and spacious, but if you are traveling in a group they don't seem to want to accommondate you, and the general manager was very less then friendly towards us-a simple good morning would have sufficed instead of the constant scowl that was directed towards us every time we made eye contact. To top it all off we got reprimanded for noise (never heard a peep on first floor!), warned that children under 18 were not to go ANYWHERE in the hotel without and adult, and also warned that the girls were not to use the towels to remove make-up! All in all, I am sure you would be fine making a single reservation-this is obviously what they prefer, but if you have a group I would check elsewhere. Personally, my priority rewards card just went in the shredder-I will stick to Marriott!

  • Stayed: July 2012, traveled with friends
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Thank Rose D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelgalindiana, General Manager at Country Inn & Suites By Carlson, Mishawaka, IN, responded to this reviewResponded July 20, 2012

Good Afternoon,
I wanted to take this time to respond to your comments, by first aplogizing if anyone here made you feel less then welcome. In your reference to the comment about checking in early, we are unable to check someone into a room, if our guests the evening before are still paying for their room until noon, then we need to have our staff clean the rooms. This was a very busy week for the hotel, and we always try to do the best we can to check someone in earlier then the 3pm checkin, but unfortunatly, that was not the case this week due to the high demand. We have been in a drought situation and only provided the makeup remover pads to help the girls, as well as the water conserving at the hotel as well, I don't beleive anyone stated not to use the towels. We have had several compliments from the other AYOP members on how they enjoyed their stay, so I apologize if you felt unwelcomed. We have already been receiving requests for next year from those that stayed here this past week. Thank you again for taking the time to complete a survey, and we hope that you will give us a try again next year!

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Reviewed July 15, 2012

This past weekend I stayed at the Holiday Inn Express for a wedding. When I first checked in, the front desk employee was very short. The employee did not have any information or snacks usually provided by the wedding party for out of town guests. The day of the wedding (next day) I went to the front desk to see if there was any information about transportation to and from the wedding as this was provided to us. Donna (I believe) gave me a bag that was supposed to be given to me at check in. This bag also provided the details about the wedding. If I had not gone back to the desk, I might have missed the wedding bus. I also had a reservation for only two nights, but the hotel had me for 3. If I had not saw this mistake on my bank account, I would have been charged another night.

The hotel is very nice and Donna was extremely helpful. She helped us out and apoligized multiple times even though it was not her fault.

I would stay again but it seems due to one employee, I had a bad experience. I did write a note lettting the hotel know about her error.

  • Stayed: July 2012, traveled as a couple
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Thank Adam09876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelgalindiana, General Manager at Country Inn & Suites By Carlson, Mishawaka, IN, responded to this reviewResponded July 17, 2012

I wanted to take this time to apologize regarding the communication error from your stay over the weekend. I would like to say, our hotel does not offer any type of transporation, so I am not sure what the issue was on that incident, but I would like to speak to you directly regarding the other issue you had at the hotel. Feel free to contact me at the hotel to speak more about this concern at 574-277-2520. Again, I apologize you had a bad experience and I would like to try to make this right with you. Thank you

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Reviewed July 4, 2012

the hotel looked dated from the outside ,but quite the opposite inside, rooms was clean and Hotel Staff was very good, breakfast good,room clean and pet friendly,here on business will stay again

Room Tip: Pet Friendly
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  • Stayed: June 2012, traveled on business
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Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to Mishawaka! Have a wonderful summer

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Reviewed June 27, 2012

The woodsy surroundings and exterior of this hotel remind me of a hunting lodge! It's a different look for a Holiday Inn Express, a nice change from cookie-cutter models next to the highway. The front desk staff was very helpful and friendly. We stayed in a pet-friendly room that had doorknob hang-tags stating "pet in room," the first I've seen. There was a nice area to walk the dogs to the side of the hotel. The location is convenient to shopping and restaurants. The entire family rested very well here!

  • Stayed: June 2012, traveled with family
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1  Thank FontanaBananas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Thank you for your positive feedback on the hotel. We are pet lovers here as well, and we are glad we were able to accommodate your needs. We hope to see you again soon when your travels bring you back to the Mishawaka area.
Have a wonderful summer

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Reviewed May 22, 2012 via mobile

The staff opened breakfast early on Sunday for the parents.
Thanks to the staff.
They offered a fair price for the night.

  • Stayed: May 2012
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1  Thank alwayselln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Thank you for taking the time to place your comment on Trip Advisor, we realize you have many choices in where you stay in the market, and appreciate your positive feedback. We hope to see you again soon when your travels bring you back to the area.
Have a wonderful and safe summer!

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Reviewed April 12, 2012

nice building, great pool, good breakfast, nice location

Room Tip: if your a business traveler and want quiet ,, stay in an end room
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  • Stayed: April 2012, traveled on business
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Thank unred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Mishawaka, IN

Address: 420 W University Dr, Mishawaka, IN 46545-1110 (Formerly Holiday Inn Express Mishawaka)
Phone Number:
Location: United States > Indiana > Mishawaka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 16 Hotels in Mishawaka
Price Range: $93 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Mishawaka, IN 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Newly renovated hotel less than 5 miles from the university of Norte Dame. Breakfast and wifi provided free. Some suites available with jacuzzis. Full business center. Indoor pool available. ... more   less 
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Also Known As:
Holiday Inn Express Mishawaka Hotel Mishawaka
Holiday Inn Mishawaka
Mishawaka Holiday Inn

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