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“Good choice for Amish Country”

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Hampton Inn & Suites Middlebury
Ranked #2 of 2 Hotels in Middlebury
Certificate of Excellence
Reviewed June 26, 2013

This hotel is very new, so new that some maps may not show it.

Pros:
Decent breakfast - some items like the eggs were obviously from a mix, but items, like the waffles were good
Clean
Good location - right on US-20 and in the middle of Amish Country; you can easily get to all the sights quickly and easily
Price
Electrical outlets - all the lamps in the room have outlets built into the base, making easy to plug in all the chargers for cameras, phones, etc.

Cons:
Room size - is a little on the small side
Pool - the indoor pool is not heated, so it was pretty chilly

Room Tip: First floor rooms might be noisier with the pool/kitchen/etc
See more room tips
  • Stayed: June 2013, traveled as a couple
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Thank G00S3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Middlebury, General Manager at Hampton Inn & Suites Middlebury, responded to this reviewResponded December 26, 2013

I am glad to see you had many positive things to say about our property. I regret the room size was not what you were hoping for. We do have suite options to offer which are significantly larger than the standard rooms. I am happy to inform you we do have a very comfortably heated 84 degree pool at this time and a 104 degree hot tub in addition. Thank you for taking time to review our hotel and we look forward to hosting you again some time soon.

Thanks,

Omid Zahedi
GM @ Hampton Inn & Suites
Middlebury, IN 46540
omid.zahedi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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395 - 401 of 449 reviews

Reviewed June 25, 2013

Was very satisfied with our 5 night stay and would recommend to anyone on value, breakfast, cleanliness, and helpfulness of staff. We were very happy with the location and the rate obtained withur advance reservation was a welcome plus.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank 192carlb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Middlebury, General Manager at Hampton Inn & Suites Middlebury, responded to this reviewResponded December 26, 2013

I am glad to see you utilized our advance purchase discount. It is a pleasure to host our extended stay guests and thank you for your visit. We enjoy the opportunity to grow close to our guests during their visit to home away from home. Thank you for taking time to review our hotel and we look forward to hosting you again some time soon.

Thanks,

Omid Zahedi
GM @ Hampton Inn & Suites
Middlebury, IN 46540
omid.zahedi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

This hotel is very close to Shipshewana, IN where so many go for shopping and the Blue Gate Theater performances. It's always very comfortable here. The rooms are great, and so in the complimentary breakfast every morning.

  • Stayed: June 2013, traveled as a couple
    • Value
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Review collected in partnership with Hampton
Thank Rose B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Middlebury, General Manager at Hampton Inn & Suites Middlebury, responded to this reviewResponded December 26, 2013

It is a pleasure to have hosted you and I am glad to find your stay was a good one. Thank you for taking time to review our hotel and we look forward to hosting you again some time soon.

Thanks,

Omid Zahedi
GM @ Hampton Inn & Suites
Middlebury, IN 46540
omid.zahedi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

The hotel room and layout was so nice and had such potential but we were hugely disappointed in the cleanliness. When we opened the door to our room it was still dirty from the previous guests. Garbage lined up by the door-trash on the floor, general disarray. We told the front desk and they told us, "just give us 15 minutes." That was suspect to us-looked like it might need more time than that to clean it, but we took off for dinner. Figured it would be clean by the time we got back. When we arrived 2 1/2 hours later, the garbage had been taken out-we figure that's all they did. The floors were not vacuumed. They were littered with trash. The bathroom wasn't restocked-the mirror was still splashed with spittle. Went down to pick up toiletries at the front desk. The beds were frumpy. I pulled back the blankets on one bed and it was clear the sheets were used. Lots of hair and debris on the bed. Same for the other bed, so I went down and requested new sheets so that I could make the beds up. We pulled out the sleeper sofa for my kids that night after swimming-UGH! Popcorn on the sheets, greasy hand swipes from kids who had slept there before-probably pizza sauce, EEEEWWWWW. Ran back down to the lobby to request sheets for the sleeper sofa. Got upstairs to find they had given us sheets for the rollaway-sheets wouldn't fit but we made do. We discovered food still in the microwave. EEEWWW. Just generally dirty. That got our cleanliness radars up and we started looking around the hotel. Elevator, stairs, stairwells-gross. Not cleaned in a while. Trash on the floor everywhere. The lobby area where they sell snacks-dead flies on the floor and candy wrappers on the floor-like it hadn't been swept in a while. We wondered if they would be cleaned by the next day-nope. Trash still laying around-elevator still grimy. It was too bad, because really, the layout is nice, the pool is nice...it could have been a MUCH better experience. We will not stay there again.

  • Stayed: June 2013, traveled with family
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3  Thank Ruth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Middlebury, General Manager at Hampton Inn & Suites Middlebury, responded to this reviewResponded December 26, 2013

Upon reviewing this comment, I am horrified to find the number of issues you described. From your visit to now, we have had a significant change in personnel and management and everything you have described has been eliminated. I invite you to try us again and if you would, please contact me at the email address below that I might discuss some aspects of your stay with you. Thank you for taking time to review our hotel and we look forward to hosting you again some time soon.

Thanks,

Omid Zahedi
GM @ Hampton Inn & Suites
Middlebury, IN 46540
omid.zahedi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

This location is in the heart of Amish country with EZ access to icons in Middlebury, Shipshewana and Goshen. Next to a modern attractive ACE Hardware store and just a 5 minute drive to a HUGE Amish buffet you can't go wrong staying here.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hampton
Thank Candace R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Middlebury, General Manager at Hampton Inn & Suites Middlebury, responded to this reviewResponded December 26, 2013

I appreciate all your kind comments about our property. We strive to present the best to our guests and we are thrilled when our guests notify us publicly of our efforts. We love having you here. Thank you for taking time to review our hotel and we look forward to hosting you again some time soon.

Thanks,

Omid Zahedi
GM @ Hampton Inn & Suites
Middlebury, IN 46540
omid.zahedi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

I stayed at this Hampton Inn Monday June 10th through Wednesday the 12th . I have to say we were a bit disappointed . There are several of us that plan to come to the area annually for 2 nights to enjoy the flea market , other shopping attractions & Das Essan Haus . This is the 1st year we stayed at this particular Hampton Inn & we were especially looking forward to it as it is relatively new & the close proximity to other attractions we enjoy . The rooms were very clean & the staff there were good . The lobby & breakfast bar were disappointing . Trash cans were overflowing . The coffee bar was littered with papers & puddles of this & that . We searched out a cloth to wipe down a table so we could sit to eat our breakfast . The waffle batter was off . Spoiled ? The 2nd AM there was no fruit cocktail available & neither oranges or apples are particularly good when they are out of season . The scrambled eggs (?) looked unappetizing .
The hot tub was malfunctioning . Apparently you had to know the secret to pull & turn the emergency button to make it work .
There was a problem with our reservation that had been made several weeks prior to our arrival . It was made through the national 1 800 # for Hampton inns . We'd originally ordered 2 rooms & called to cancel 1 when we saw that some of our party decided not to go . Thankfully my friend had documentation to prove this & it took 3 separate long frustrating conversations with the front desk folks & 2 more phone calls to the 1 800 # before it was finally resolved . Frustrating !!!

  • Stayed: June 2013, traveled with friends
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1  Thank Cindy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Middlebury, General Manager at Hampton Inn & Suites Middlebury, responded to this reviewResponded December 26, 2013

I regret your visit to us didn't start well. I am especially disappointed to find your breakfast experience was not as it should have been. We have made some significant changes to staff and renewed our service training to better display our sense of service with a smile. You will not find such issues again. I invite you to try us out once again to find we are above par. Thank you for taking time to review our hotel and we look forward to hosting you again some time soon.

Thanks,

Omid Zahedi
GM @ Hampton Inn & Suites
Middlebury, IN 46540
omid.zahedi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

very clean hotel and quiet. great breakfast. I loved the available fruit, oranges, apples and bananas. everything was hot. (the tables needed cleaning though, we did have to clean off a table to sit down-although the food attendant had everything filled, we never saw her out cleaning tables while we ate) just make sure you have your hilton honors # handy if you need a water. :)

  • Stayed: June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Hampton
Thank javalowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Middlebury, General Manager at Hampton Inn & Suites Middlebury, responded to this reviewResponded December 26, 2013

We have some recent changes to a few of our responses. I regret you were pressed for your HHonors number to get some water, but we have updated our service training and hope this reflects with our future guests. Thank you for taking time to review our hotel and we look forward to hosting you again some time soon.

Thanks,

Omid Zahedi
GM @ Hampton Inn & Suites
Middlebury, IN 46540
omid.zahedi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Middlebury

Address: 105 Crystal Heights Blvd, Middlebury, IN 46540-8553
Phone Number:
Location: United States > Indiana > Middlebury
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Middlebury
Price Range: $102 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Middlebury 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Come try our quaint little property in the charming Amish Country of north central Indiana. We have been open since August of 2011 and we have enjoyed providing outstanding service and our own brand of personal service to our visitors. With the number of RV services and growing tourist attractions surrounding us such as Shipshewanna concert events and the renowned Amish restaurant Das Dutchman Essenhaus, we have many ways to bring delight to our guests. ... more   less 
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