I understand if the reader thinks this is an exaggeration, but seriously...
arrived at RRI, about a 20 min check in process (front office was a little busy). Get to room to discover the key cards don't work. Back to the front office to get new cards, another 10 min wait... Get back to room- Voila! The key card works. Open door and hit with a strong, strong cigarette smell. Someone had recently been smoking in the room, although we were checking in at 11:00 at night. Whoever was smoking had the the bathroom exhaust fan on, which did nothing to help. Back to the front office to get a non-smoking room as per our original reservations. Switched rooms, lugged everything to the other side of building.
While unloading car, small group of young men running through parking lot, one seemed to be carrying something like a crow bar. They got in a car that squealed the tires and sped away.
The next morning, we saw that one of the ground-floor rooms had cardboard up, where a window used to be. I see how this could be easy pickings for a robbery. If you reached your hand through the broken window, you can reach the lock to the door. They're right about one foot apart!!
The experience never got better. There was a big party next door, that turned into fighting. We heard the bass rattling our room until about 3 or 4 AM, then the fighting started. Yelling and banging. A call to the front desk was no help. She made it clear we weren't the only ones complaining, but...
We have tried several times to reach the manager, Jamie Noel to voice our complaints, but we are not getting a return phone call.
Other complaints- an empty pop can on the floor, an empty roll of bathroom tissue in bathroom.
- Official Description (provided by the hotel):
- NEWLY RENOVATED RED ROOF INN Merrillville IN. WITH A NEW LOOK. FLAT SCREEN TVS IN ALL ROOMS,IN ROOM microwave and fridge's, HARDWOOD FLOORS, AND IN ROOM COFFEE. Free wi-fi anywhere Pet friendly Fax and copy service Coffee available in lobby 24 hours Snack and soft drinks vending machines Great restaurants with in walking distance ... more less
- Reservation Options:
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- Also Known As:
- Merrillville Red Roof Inn
- Red Roof Inn Merrillville