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“Excellent experience.”

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Hilton Garden Inn Merrillville
Ranked #1 of 22 Hotels in Merrillville
Certificate of Excellence
Reviewed April 19, 2014 via mobile

The hotel is conveniently located near the interstate and provides close distance to many shopping outlets. The hotel staff were all very friendly and I truly enjoyed my stay. I would highly recommend this hotel to my family and friends.

  • Stayed: April 2014
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2  Thank Norman C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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461 - 467 of 654 reviews

Reviewed April 12, 2014

I can't say enough good things about this hotel property. I have stayed in many hotels in my life, even worked at 5-star properties, and this property can't be beat. The rooms are well appointed and spotlessly clean. The beds are very comfortable. However, the thing that makes this property stand out from others is the staff. The staff is the most friendly and accommodating group that I have ever encounter. Everyone is truly there to greet you with a smile and to make sure you stay is the best stay possible. Everyone from the front desk, to the dining staff, etc. is there to greet you and provide excellent service. We visit family in the area once a year and this is ALWAYS our hotel of choice. Honestly, this staff needs to be cloned and provided to other hotels who lack the excellent customer service that this hotel provides

  • Stayed: April 2014, traveled as a couple
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2  Thank BURGESS-IN-VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph N, Manager at Hilton Garden Inn Merrillville, responded to this reviewResponded April 15, 2014

BURGESS-IN-VA,

What a great review!!!!!!! Our staff was very excited to hear that you wished that they could be cloned to be a model for customer service. It really did make their day!!! We strive to impress every guest with every aspect of their stay and glad that you noticed!!! We are also ecstatic that you choose us every single time that you come into town to visit your family!!! We are here for your enjoyment!!

Safe Travels,

Joseph Noworyta
Assistant General Manager
Hilton Garden Inn Merrillville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

I booked this hotel for 15 people including myself and several VIPs from my company for our meeting at a near by company location. We were all arriving in the middle of the polar vortex. As bad as some of the roads and some peoples tempers were during this bad weather, everything at the Hilton Garden Inn Merrillville was very warm and welcoming. A great respite from the chaos of the weather and bad road contidtions outside. We had dinner the first night at the hotel. The food was very good. Most of had the Salmon that was the special that night. The chief even came out to check if everything was okay. The bar staff and the front desk staff did everything they could to make what could have been a very bad situation with the weather in to a very positive experince for all. The rooms were very neet and clean, the beds comfortable and even with all of the snow and slush about the lobby was kept spotless! Kudos to the managers and staff for the friendly, upbeat, and family atmosphere that they created.

  • Stayed: January 2014, traveled on business
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1  Thank Cristin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph N, Manager at Hilton Garden Inn Merrillville, responded to this reviewResponded April 15, 2014

Cristin B,

Thank you some much for staying with us during the Polar Vortex. Our staff was pleased to entertain every guest during the artic cold weather. We are glad to hear that we did just that and impressed you and your coworkers. It seems that recently we have been getting snow again but not as much. Hopefully the winter temperatures and conditions will disappear soon so that we can enjoy the nicer weather the region has to offer. We look forward to seeing you next time that you make your way out to the Northwest Indiana area!!

Safe Travels,
Joseph Noworyta
Assistant General Manager
Hilton Garden Inn Merrillville

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Reviewed April 1, 2014

Hotel staff was excellent. Rooms were nice. Food was fine. Exercise and pool were small.

Would have liked heating/air conditioning fan to be available to be on all the time.

Elevators were slow and noisy.

  • Stayed: March 2014, traveled with family
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1  Thank Victor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph N, Manager at Hilton Garden Inn Merrillville, responded to this reviewResponded April 9, 2014

Victor S.

Thank you so much for your review. Our staff is excellent and is always willing to entertain all guests that stay with us!!! We have an energy efficient heating and air conditioning unit in each room. A sensor in the room notifies the unit that the guest is not in the room and sets it back to 72 degrees. When the sensor senses the guest returning to the room, it sets the thermostat back to your temperature that you had set it at previously.

Safe Travels!!!
Joseph Noworyta
Assistant General Manager

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Reviewed March 31, 2014

Very nice hotel. Great location to shopping. Nice rooms. Comfortable beds. Very friendly and helpful staff. Pool a little small and hot tub a little too cool. Exercise room a little small for accomodating the guests but not too bad.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank 574judyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph N, Manager at Hilton Garden Inn Merrillville, responded to this reviewResponded April 9, 2014

574judyc,

Excellent review!!!! It looks like we were really accommodating to meet all of your needs. Our property is small property and our pool and fitness area aren't the largest. The pool and fitness center do give the guest the proper tools to enjoy their workouts. Thanks again for staying with us!!!

Safe Travels!!!
Joseph Noworyta
Assistant General Manager

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Reviewed March 26, 2014

I travel from Northwest Indiana all the way to Florida! By far the Hilton Gardens in Merrillville Indiana is the best place I've ever stayed! Great location great rooms and a great staff! Joe the manager is by far the BEST!

  • Stayed: March 2014
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Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph N, Manager at Hilton Garden Inn Merrillville, responded to this reviewResponded March 28, 2014

Mike,

Thank you so much for choosing the Hilton Garden Inn Merrillville for you travels to Northwest Indiana!!! We loving having you here. We always look forward to seeing your name pop up on our arrivals list.

Safe Travels,

Joseph Noworyta
Assistant General Manager

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Reviewed March 24, 2014

This is a beautiful hotel with great service! I was in the area on business. The staff was excellent and I was appreciative of the hotel amenities. If I travel up this way again then I will definitely stay here again.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph N, Manager at Hilton Garden Inn Merrillville, responded to this reviewResponded March 28, 2014

James,

We really appreciate you staying here at the Hilton Garden Inn Merrillville. I do agree that the staff that we have is the best in the area and is always willing to assist a guest no matter how difficult the task may be. We take pride in serving every guest!!

Thanks again for staying with us !!!

Joseph Noworyta
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Merrillville

Address: 7775 Mississippi St, Merrillville, IN 46410-5710
Phone Number:
Location: United States > Indiana > Merrillville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Merrillville
Price Range: $113 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Merrillville 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hilton Garden Inn Merrillville Hotel Merrillville

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