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“They don't deserve your business”

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Candlewood Suites Merrillville
Ranked #13 of 21 Hotels in Merrillville
Hammond, Indiana
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“They don't deserve your business”
Reviewed October 7, 2008

I hate the Candlewood Suites in Merrillville, IN. I had several reservations for my family to use on the night of my wedding. I had to cancel some of them. The manager called me back and told me he wouldn't cancel them for me because I'd held them for too long. Even though I called before the deadline to cancel. He continued to argue with me, eventually he told me that he "is not running for public office, he doesn't have to make everyone happy." He also said "you're pissing me off." Finally when I asked his name so that I could call and complain about him he said in his very thick middle eastern access, while laughing hysterically that his name was "john Smith." Then he continued to laugh and hung up on me. I do not advise doing business with a place that would talk to his customers in such a way. I could not dream of treating my customers that way, or cussing at them.

  • Liked — I hated the customer service
  • Disliked — The manager is the rudest person I've ever spoken to
  • Stayed September 2008, traveled with family
    • Value
    • Service
5 Thank Bride92708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Merrillville

Property: Candlewood Suites Merrillville
Address: 8339 Ohio, Merrillville, IN 46410-6586
Phone Number:
Location: United States > Indiana > Merrillville
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #13 of 21 Hotels in Merrillville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Merrillville 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Hotel in Merrillville, IN Offers a Wide Variety of Amenities Located just a few minutes from the shores of Lake Michigan, Merrillville, IN is a beautiful city with plenty to do and see. Whether you are relocating or on an extended business stay, the Candlewood Suites Merrillville Hotel is the place to consider home. Business travelers will find several corporate offices within a short distance of our extended stay hotel in Merrillville. US Steel and Purdue Research Park are both within 15 miles of our accommodations. Merrillville also has several major retail centers on the US 30 corridor. The Star Plaza Theatre, the largest venue in Merrillville, is just two miles away. While lodging in Merrillville, you can enjoy the convenience of our close proximity to several of the area¿s most popular attractions. Deep River Water Park and Westfield Southlake Shopping Mall are both just a few miles away. The downtown Chicago area and several casinos are within 45 miles of our Merrillville accommodations. At our Merrillville extended stay hotel, we put the amenities where they really count. Every apartment-style suite has a fully equipped kitchen that includes dishes and appliances. Guests can also enjoy our complimentary laundry facilities. Other amenities include a business center and a health & fitness center. Book your stay with us today and enjoy excellent rooms and rates at our hotel in Merrillville, IN. ... more   less 
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