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“Excellent Customer Service and Clean Facility”

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Holiday Inn Express Hotel & Suites Martinsville
Ranked #1 of 3 Hotels in Martinsville
Certificate of Excellence
Georgia
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent Customer Service and Clean Facility”
Reviewed June 6, 2014

On our 1st trip to the Indy 500 in Indianapolis, we stayed at this hotel. Nice, clean rooms as well as the entire facility. Comfortable beds and a great free hot breakfast with plenty of hot items as well....

I would definitely stay here again.

Room Tip: The top floor, the 3rd floor, seemed less busy thus quieter from the rooms on the 1st floor.
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GAjunkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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141 reviews from our community

Traveler rating
    106
    19
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See reviews for
62
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Christiana, Tennessee
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 2, 2014

The front desk staff is beyond accommodating. I have to ditto Cindy D's comment about Angela at the front desk. A lovely woman who helped our family in a difficult time. Also, the rooms are clean and large. Breakfast was great and the pool was clean. We had a wonderful stay considering the reason for the visit.

Room Tip: The rooms are very nice. And I am a picky person. That being said, they are going to remodel soon w...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 99smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level 5 Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 28, 2014

The front desk staff was welcoming and pleasant, even though we arrived quite late in the evening. The room was very nice, quite spacious. Nice breakfast. We stayed here to save about $200 over any hotel in Bloomington for graduation :)

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Every1sMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 26, 2014

Enjoyed our 3 night stay. Hotel lobby, breakfast area was very clean and freshly cleaned smelling. Room was nice and clean and very adequate for our family. Ice machines worked well. Breakfast was delicious each morning with multiple selections. Our family was fully satisfied with breakfast choices. Had not seen the pancake machine before--nice! Breakfast servers were friendly and kept the food filled. Convenient to stores and restaurants. Would definitely stay here again!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Visitor813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 13, 2014

Love this Holiday Inn & staff. (Angel at the front desk is just that - an "angel" that is so helpful!) When visiting our son at IU in Bloomington we always stay here. The staff is always very accommodating & friendly, the hotel is immaculate, and the included breakfast is always a treat. Great that the hotel is right across the street from a Starbucks too! Only a quick 15 minute drive to Bloomington. We will definitely be back soon!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cindy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martinsville, Indiana
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 29, 2014

I have used this facility to host a 1 week Training seminar where the participants and I was totally happy with the room, snacks and staff. I had a friend stay for several days also in the room and she was totally satisfied with the room, cleanliness, and how the employees were very friendly and more than glad to assist her.
Recently I used this hotel for meeting for a Motorcycle Poker Run which is weather sensitive and found the owners/management was very helpful in allowing me to reserve two days for a one day event, a week apart without charge. Tim Knight was very receptive towards our group and showed he was very much wanting to assist the local charities by giving back to our community. During our event in April, 2014, all the front desk personnel and management was extremely friendly, helpful, and bent over to make our event very successful. I should note this Hotel is only 25 minutes from IU Bloomington and 30 Minutes from Downtown Indianapolis and airport which also makes it an ideal location if attending either of these cities for an event, but smalltown atmosphere, safety and it is located next to Toco Bell & Ky. Fried Chicken but within a 1/2 block from a very nice Family Restaurant which has excellent food and friendly staff also!!!! Also next door to Enterprise Car Rental too and near most shopping areas and points of interest around Martinsville. MOTORCYCLE FRIENDLY!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 24, 2014

I Checked out on Tuesday. The Front Desk Staff on duty was rude. She didn't seem to even know how to do the front desk job. And I was told she is the manager!! I am thankful that I do not receive this kind of treatment at other hotels, as I travel quiet frequently. Had it not been for this woman, my stay was fairly reasonable.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Justice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Martinsville, responded to this review, May 16, 2014
Dear Justice G,

Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received from our staff. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Martinsville

Property: Holiday Inn Express Hotel & Suites Martinsville
Address: 2233 Burton Ln, Martinsville, IN 46151-9405
Phone Number:
Location: United States > Indiana > Martinsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Martinsville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Martinsville 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Nestled between Bloomington, IN and Indianapolis, The HOLIDAY INN EXPRESS NORTH BLOOMINGTON/MARTINSVILLE is the choice to get away from the metropolitan environments while enjoying the amenities of two larger cities. Points of interest a short drive from us are INDIANAPOLIS MOTOR SPEEDWAY home of the INDY 500 , RCA DOME, INDIANA UNIVERSITY, ASSEMBLY HALL and LUCAS OIL STADIUM home of the INDIANAPOLIS COLTS. Unwind and explore Lake Monroe and while there, take in the splendor of JOHN MELLENCAMP home, Brown County State Park and more. Businesses near the HOLIDAY INN EXPRESS Martinsville include: COOK Phamica, Baxter, TOA Automotive Parts, Eli Lily and Company, Harman Automotive, Super Wal-Mart, General Electric, Rogers Group, Otis Elevator, and Sunrise Publications. At the Holiday Inn Express Hotel & Suites Martinsville you'll find amenities and services to enhance your stay, including comfortable new beds, free high - speed wired and wireless Internet access, free parking and Complimentary fresh start breakfast. With a team committed to serve and make you feel special, with a convenient location, and elegantly decorated rooms, our friendly staff will make your stay memorable. Come, STAY SMART and explore with us. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Martinsville
Holiday Inn Martinsville
Martinsville Holiday Inn

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