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“Comfortable Hotel”

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Holiday Inn Express Madison
Ranked #5 of 7 Hotels in Madison
San Diego, California
Level 4 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Comfortable Hotel”
Reviewed January 9, 2013

We were in town for a quick family visit during the holidays and spent one night at Holiday Inn Express. Parking was plentiful and check-in was quick and efficient.

There is an indoor pool which we did not use. Our room was on the second floor, and there was a very strong chlorine odor in the hallway due to the pool (we could not smell it in our room though).

Our room was comfortable, nicely decorated, and clean. The mattress was firm, and the room temp was easily adjustable. My only complaint was the shower head in the bathroom. The water pressure was fine, but the spray from the shower head (which was not adjustable) was so strong it felt like sharp needles sticking my skin. I could deal with it, but small children or those with sensitive skin would find it very uncomfortable.

The breakfast choices were good and included scrambled eggs, bacon, toast, bagels, cereal, warm cinnamon rolls, bananas, juices, milk, coffee, and hot tea. There was a pancake maker, but it wasn’t working that morning.

We enjoyed our stay at this hotel and would definitely stay here again.

Stayed December 2012, traveled with family
Helpful?
1 Thank SDPam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renies, General Manager at Holiday Inn Express Madison, responded to this review, January 11, 2013
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff tales great pride in, so we value your feedback. We checked on the shower head pressure and found out they are adjustible they work more easily when the value is turned down instead of full force, but thank you so much for the information on this so we can address it to any other guest that may have the same issue.
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94 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Canton, Michigan
Level 4 Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 26, 2012

This hotel is OK and from what I'm told is probably the best choice if you are staying in Madison Indiana. Basically a mediocre venue with the typical worn out room conditions.
Pros: staff was great and very accommodating (see cons); lobby was clean; location good.
Cons: first room reeked of smoke and was about 90 degrees when we arrived and it never cooled off after being gone for about six hours - we asked to be moved and the staff did so without question; second room still smelled a bit like smoke but was tolerable; the room was never cleaned after our first night; at $130/night plus all of the typical taxes the price was quite high for what we got.

Room Tip: Do not pay extra for a room with a bathtub jacuzzi - not worth the added cost.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PRF569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renies, General Manager at Holiday Inn Express Madison, responded to this review, December 14, 2012
Thank you so much for your feedback on your stay, we are giving the rooms a uplift with new paint and new lighting fixtures. Our staff loves helping the guest and are willing & ready to serve you anyway to make your stay as comfortable as possible. We have tried some new chemicals to take the smoke out of the rooms since we are now 100% smoke free. Again thank you for your feed back we like for our guest to tell us how their stay was and what the like and expect of their stay.
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Indianapolis, Indiana
Level 6 Contributor
137 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 6, 2012

We stayed three nights at the Holiday Inn Express in Madison, Indiana. The hotel is not actually in the historic part of Madison where we spent most of our time, but was only a short drive away. We appreciated the peace and quiet and were able to sleep well. The complimentary breakfast had everything we enjoyed plus. The hosts were friendly and always working hard to keep the food in ample supply, and constantly cleaning the tables and the floor. The front desk staff were also friendly and efficient, willing to provide us with whatever we needed. We really appreciated that this hotel is entirely smoke-free! We also appreciated the internet access and free local phone calls.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bgoIndianapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renies, General Manager at Holiday Inn Express Madison, responded to this review, December 19, 2012
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Next time your return our rooms will have a new face lift we are painting guest rooms and putting in new light fixtures look forward to your next stay with us.
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Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 27, 2012

Newer looking modern hotel. Bathrooms clean but nothing special. Shower minimal pressure. The bed and sheets were worse than sleeping on the floor. They have painted and clean but never updated their bedding. Sheets were like sand paper. We did feel safe not worth the additional money spent for the brand name holiday inn express

Stayed October 2012, traveled with family
Helpful?
1 Thank G D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renies, General Manager at Holiday Inn Express Madison, responded to this review, December 18, 2012
Thank you for staying with us, we have checked the shower pressure out, in doing this we found out the city was doing some major repairs to the lines which lessened our pressure but with their new equipment it has help the pressure. I am so sorry for the linen was not comfortable we order linen each month, but I will take a look at it to see if I need to replace more often.
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Los Angeles, California
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 25, 2012

The hotel lobby is bright and cheerful, most of the staff is friendly. Rooms are clean when you checkin but the housekeeping staff seems to slack off during your stay. The bed was made daily but they would forget things like wiping out the bathroom sink, and replacing cups.
Construction workers left dirt clods in hallway from their boots, and it remained for 2 days before being cleaned.
Although the lobby is very bright all night, they use eco-friendly lights in the rooms. They could have at least 1 bright bulb in each room for use. Perhaps the bathroom for makeup??
They serve a very nice breakfast each day, well prepared and maintained. A server is there and makes sure everything is maintained.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyConsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renies, General Manager at Holiday Inn Express Madison, responded to this review, December 18, 2012
Thank you for staying with us, I am sorry your room did not get cleaned daily, checking back I see there was a DND sign on the door, are housekeeping wiill not enter a room with this sign, they do not want to disturb you, and they want to make sure that you have a restfull stay. The dirt clods in the lobbie left from construction workers, yes this indeed does happen with all the construction going on around us it is hard to keep in cleaned up, we are thankful that we can make the construction workers comfortable also. Thank you for your response it is greatly appreciated.
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Indianapolis
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 17, 2012

Clean hotel. Ceiling was leaking through smoke detector, but they had no more rooms. It was clear from ceiling that this was not a new problem. Staff was very kind about it but because there was only one person working on a Wednesday night, she told us to put a towel on the floor.
Breakfast at 9:00 had been all eaten, no more new food put out. No staff around to put out anything. Not a lot of choices in Madison Indiana. It could be a better place if they hired some staff.

Room Tip: Try a bed and breakfast. Also heard the inn at Clifty Falls state park is wonderful.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renies, General Manager at Holiday Inn Express Madison, responded to this review, December 17, 2012
Sorry your stay was not as you expected, when checking back on your room not being cleaned as a stay over, their was a DO-NOT-Disturb sign on the door that is why we did not clean your rooms that day, but thank you for letting us know that housekeeping did not wipe out your sink and replace ammenities I will check up to see what housekeeper did not do her job completely. With all the construction going on in Madison it is hard to keep all the mud cleaned up since they work around the clock in the mud, all of the workers choose to stay with us because they feel at home. The lights in the rooms we have replaced them with the highest bright wattage possible and believe it or not we have guest that exchange them for a cheap non expensive buld. Thank you so much for letting us know about your stay.
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Richmond, Virginia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 13, 2012

We were home for a family reunion and selected the Holiday Inn Express for our stay. Even though we fouled up our reservations (we made them for a different city), everything worked out great. The hotel staff was very helpful with getting our reservations straightened out. The staff was great, the hotel was clean and the service was super. The breakfast bar was, have had better. Overall a good stay...

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renies, General Manager at Holiday Inn Express Madison, responded to this review, December 17, 2012
We are glad that we could help you with your reservation, this is a issue that is done quite a bit so our front desk is ready to help correct it. Thank you for the comments about the staff. I hate to hear the breakfast bar is not what you expected.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Madison

Property: Holiday Inn Express Madison
Address: 300 Franks Dr, Madison, IN 47250-1804
Phone Number:
Location: United States > Indiana > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Madison
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Madison 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Come and visit the historical town of Madison, Indiana! You will find an assortment of historical buildings scattered throughout the town. With the Ohio River running right by town, Madison is great for weekend getaways and family vacations. Hotel features include free local phone calls and a complimentary Express Start hot breakfast. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, sausage, gravy, bacon, scrambled eggs, omelets, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll.Experience Madison, Indiana with the Holiday Inn Express Hotel & Suites! Nearby attractions include: Argosy Casino, Belterra Casino, Caesors Casino, Grand Victoria Casino, Friendship, Kentucky Speedway, Clifty Falls State Park, Madison Regatta, Ribberfest Chataqua, and the Madison Folk Festival. ... more   less 
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Also Known As:
Holiday Inn Express Madison Hotel Madison
Holiday Inn Madison
Madison Holiday Inn

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