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“Not so grand following the grand re-opening” 3 of 5 bubbles
Review of Bob Evans

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Bob Evans
Ranked #45 of 70 Restaurants in Madison
Cuisines: American
Dining options: Breakfast, Lunch, Seating, Waitstaff, Wheelchair Accessible
Restaurant details
Dining options: Breakfast, Lunch, Seating, Waitstaff, Wheelchair Accessible
Indiana
Level Contributor
36 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Not so grand following the grand re-opening”
3 of 5 bubbles Reviewed January 24, 2013

Bob Evans has always been a "go to" choice for my spouse and me. You just can't go wrong with a breakfast special, right? Wrong! While the Bob Evans in Madison, IN has always been one of our favorites, we were truly let down with our last visit. We had not been in since the grand re-opening (essentially renovating the entrance area), and were sorely disappointed with our overall experience. While the front entry area is much improved (easier entry/exit, cleaner), not much else appeared to be renovated. The check-out counter now also includes a nice area to display the expanded to-go bakery items (yummy!), with sample cups of the new offerings being provided. These sample cups are a wonderful idea and should be continued!

While the remainder of the restaurant may have been renovated, the dining area was not particularly clean so it was difficult to discern if it had been redone. There was food on the floor and the table tops could have used a bit of attention. The menus, however, were clearly refurbished (though not completely, as some selections were "updated" with taped changes) and cleaner, which is greatly appreciated as no one wants to handle grimy, dirty menus. The jam/jelly container had not been re-stocked, however. This, as well as the general state of cleanliness, were disappointing given that we were there at an off hour (late afternoon).

Also, the restroom desperately needed attention. It was not only unclean, but there were no paper towels--at all. This is the type of thing that one would expect to be checked in the slow period between the lunch and dinner rushes.

Our server, Shelby, was a pleasant young woman, but did not appear to be very experienced. She was competent in taking our drink and meal orders, but we had asked for a specific type of jelly and she never brought it (fortunately we found some at another table on our own). Most importantly, one of our orders came to the table completely wrong. This could have/should have been checked before bringing the meal to the table. So, while one of us had a well prepared and delicious meal, one of us was left waiting for a do-over (thus the average rating on food that is noted--one nice meal, one unacceptable meal equals average). To his credit, the manager, Jake, stopped by the table and noted that the do-over order was being expedited in the kitchen.

Here's where it all falls apart, though. The re-done order was also unacceptable. They clearly rushed it a bit too much in the kitchen and completely under-cooked the eggs. Is there much that is nastier to eat than raw egg white? Also, the fruit cup consistented of only overly ripe pineapple and cantalope pieces. Granted, it is not prime fruit season, but is there ever a good reason for serving spoiled fruit? Our server did not inquire about the second meal and simply left us with our check. When the manager walked by and asked how the meal was, I explained the problems with the undercooked eggs. He asked if any accommodation had been made and when I said "no" he, to his great credit, took the meal off of our check and apologized. He also checked us out at the cash register and apologized again. Thank you Jake!

Will we go back to this location? Sure. But, there is much room for improvement to meet the basic level of standards and to be a grand location worthy of a grand re-opening.

  • Visited January 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Indiana2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 reviews from our community

Visitor rating
    3
    2
    7
    3
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Jasper, Indiana
Level Contributor
55 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Little pricey but quality food”
5 of 5 bubbles Reviewed September 10, 2012 via mobile

Like eating at home quality food but a little high on price. Would eat there again just not often nice clean friendly place

    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Ace N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Not accommodating!”
2 of 5 bubbles Reviewed September 4, 2012 via mobile

Oh Please don't ask to deviate from thier menu! Absolutely ridiculous. I asked to have one of thier $8.00+ omelets without sausage and the waitress said they couldn't do it or even offer a suggestion. I ended up with a dry and bland breakfast

    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Chimerabnb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham
Level Contributor
95 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 105 helpful votes
“Poor Bob”
3 of 5 bubbles Reviewed June 23, 2012

My work makes me travel quite a lot and I have come to rely on Bob Evens to offer a good and consistent breakfast. This one has a long way to go. 7 out of 10 trips were not good, but I really like the Pot Roast Hash breakfast and I keep hoping it will be good. . . . .

Visited June 2012
Helpful?
1 Thank Jack W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
27 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Dependable and Consistent”
4 of 5 bubbles Reviewed May 8, 2012

I love their whole grain pancakes and their coffee. The staff seems so well trained here and at every location.

Visited April 2012
Helpful?
Thank Mark40205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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