We have stayed at the Hillside before and always had a decent experience but this stay was horrible. Our first night in the room we were infested with bugs, there must have been a crack in the balcony door and since they don't have screens on the door's we had at least thirty bugs flying around the lamp and on the ceiling and spent the night being attacked while trying to sleep. We asked to be moved to another room and they complied, no bug problem for second night. My aunt and uncle were staying there as well and complained about the cleanliness of their room.
To make matters worse the wrong credit card was charged and we had two overdraft fees not to mention the cost of the two nights to cover. When we originally called to make the reservation we asked if another card could be used to pay- they said "yes, not a problem." When we arrived the older lady at the counter swiped the card once and said "the machine wasn't reading it" and then made a copy of it to run later. We made it clear that this was the card to be used to pay. When we arrived home we realized the original reservation card had been charged. When we called to inquire the older lady receptionist had no clue of anything going on- and said the manager would know how to handle this and would call us the next day. Never received a call back.
When we called the next day the manger (owner?) answered and was very defensive saying it was not her problem and it was our option to stay there again or not. We said please just refund a night or a one night stay in the future or a discount to help cover the overdraft fees, etc. She said no and again "this was not her problem" and that "she should have been reminded when we turned in the keys that we wanted to pay with a different card." We told her that we have family that lives there in Madison and have many family reunions we return to Madison a few times a year, she again said its our "option to stay again or not but no refund or discount will be given." We ended with saying we will be putting a review about this,along with a photo/video of the flying insects that invaded our room and no family member will be staying again. We also know a few small business owners in Madison who would always recommend the Hillside when asked where's a good place to stay but we will advise them to no longer do so.
Avoid this Place!!!
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- Also Known As:
- Hillside Hotel Madison