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“Lots of Bugs.”
Review of Hillside Inn

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Hillside Inn
Ranked #4 of 7 Hotels in Madison
Reviewed July 8, 2013

We have stayed at the Hillside before and always had a decent experience but this stay was horrible. Our first night in the room we were infested with bugs, there must have been a crack in the balcony door and since they don't have screens on the door's we had at least thirty bugs flying around the lamp and on the ceiling and spent the night being attacked while trying to sleep. We asked to be moved to another room and they complied, no bug problem for second night. My aunt and uncle were staying there as well and complained about the cleanliness of their room.

To make matters worse the wrong credit card was charged and we had two overdraft fees not to mention the cost of the two nights to cover. When we originally called to make the reservation we asked if another card could be used to pay- they said "yes, not a problem." When we arrived the older lady at the counter swiped the card once and said "the machine wasn't reading it" and then made a copy of it to run later. We made it clear that this was the card to be used to pay. When we arrived home we realized the original reservation card had been charged. When we called to inquire the older lady receptionist had no clue of anything going on- and said the manager would know how to handle this and would call us the next day. Never received a call back.

When we called the next day the manger (owner?) answered and was very defensive saying it was not her problem and it was our option to stay there again or not. We said please just refund a night or a one night stay in the future or a discount to help cover the overdraft fees, etc. She said no and again "this was not her problem" and that "she should have been reminded when we turned in the keys that we wanted to pay with a different card." We told her that we have family that lives there in Madison and have many family reunions we return to Madison a few times a year, she again said its our "option to stay again or not but no refund or discount will be given." We ended with saying we will be putting a review about this,along with a photo/video of the flying insects that invaded our room and no family member will be staying again. We also know a few small business owners in Madison who would always recommend the Hillside when asked where's a good place to stay but we will advise them to no longer do so.

Avoid this Place!!!

Room Tip: Clifty Inn or a B&B
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  • Stayed: July 2013, traveled with family
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4  Thank Ricky175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 - 129 of 175 reviews

Reviewed June 23, 2013

We stayed here for two nights while exploring Madison. It is an older hotel, but it was clean. The desk personnel were very nice. The room was clean; comfortable bed with clean sheets. Bathroom was spotless and they had plenty of bath linens and even had Q-tips and cotton balls! There was also a small refrigerator. The air conditioning was good and cold. There was a place on the ceiling where some water damage had occurred that was related to the cooling system. We had a balcony that overlooked the river and downtown. It is an easy walk down the hill to stroll the downtown area.(Walking back up in 90 degree heat-not so much fun, but doable!)If you are on a motorcycle, as we were, go to the delivery driveway to come up the hill- much easier than the front driveway. The breakfast is free and is quite adequate. Free Wi-Fi and a computer in the lobby for guests. I would stay there again in a heartbeat!

Room Tip: We had room 116. Great view! Quiet as well.
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  • Stayed: June 2013, traveled as a couple
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1  Thank tripmom56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

Excellent experience overlooking Ohio River from balcony on 3rd floor. Well worth the upgrade. Excellent breakfast with eggs, bacon, sausage. Not your average. Love supporting local folks and could walk downtown Madison, if not drive a short way. Will definitely stay here again.

Room Tip: Get a room on the third floor for the best river view.
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  • Stayed: June 2013, traveled as a couple
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2  Thank HappyHoosierWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013 via mobile

We was in Madison for the weekend and needed a hotel room and this one looked decent on the hill so we we its not bad employees not real friendly but if you can get past that it wasn't bad has balconys in every room overlooking the Ohio river. So like I said dnt worry bout the employees your not thete to make friends with them. If I was in Madison for the weekend again id stay there

  • Stayed: July 2012
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2  Thank msneed632000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2013

room 103 view what view, tree's block river view,stayed a total of 5 minutes, long enough to call comfort inn,which was wonderful, we will never ever think about staying at hillside inn,i almost forgot NO HEAT BOILER DOWN FOR SEASON

Room Tip: stay any where but here
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  • Stayed: May 2013, traveled as a couple
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Thank travlentodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013

My husband and I stayed here just for a weekend getaway. We stayed in one of the suites. The room was very clean. Hot tub in the room was very clean also. Room was a nice size with a walkout balcony. We had a great time in Madison walking around the little shops. This was a nice place to return to. Very friendly hotel.

Stayed: March 2013, traveled as a couple
2  Thank luv2travel1257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

My wife and I stayed here for a short weekend getaway. We opted for the cheaper, non-riverview room. To make this short and sweet, the pros: cheap price, good location, clean room, comfortable bed. The cons: thin walls, lack of hotel info (time of breakfast, checkout time) not offered at desk, housekeeping (with baby on cleaning cart!) making too much noise at 9am.

  • Stayed: February 2013, traveled as a couple
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Thank CircleCityMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hillside Inn

Address: 831 E Main St, Madison, IN 47250-3652
Location: United States > Indiana > Madison
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Madison
Price Range: $65 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hillside Inn 2.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Hillside Hotel Madison

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