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“Excellent Service”

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Best Western Plus Laporte Hotel & Conference Center
Ranked #3 of 7 Hotels in LaPorte
Sheboygan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Service”
Reviewed September 21, 2013

A wonderful experience with ample amenities and kind, attentive staff. Our stay was meant to be just one night, but it turned into a 3 day mini-vacation - (with the last 2 days at the Best Western in LaPorte, Indiana). Not only were the hotel rooms comfortable and the breakfast tasty, but the most important thing missing from most hotels and motels today was present at their facility - a staff that truly cared about the comfort and satisfaction of their customers. We were not merely "room numbers" for our stay at this hotel, but truly guests whose comfort, cares and concerns were considered as worthy of hearing and satisfying. It was truly one of the most pleasant hotel stays in our 33 years that my wife and I have been married.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Herman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review, October 24, 2013
Herman,
It warms our hearts when we get an opportunity to brighten someone's day such as yours. It was our extreme pleasure to give you the warmest welcome and the most enjoyable stay possible. We greatly appreciate your kind words and hope to see you and your wife again in the future.
Sincerely,
Crystal S.
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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421 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
Kokomo, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 16, 2013

LaPorte's Best Western is one of the top values in the Great Lakes area. Convenient to area attractions, it is modestly priced and offers a variety of amenities. The staff is always pleasant, yet professional. The rooms are clean and nicely appointed. The unique Santa Fe motif was really appreciated by family members visiting from New Mexico.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review, October 24, 2013
Richard,
We are very happy that you enjoyed your stay! We thank you for your kind review and I want you to know that I will pass along your compliments to the rest of our Best Western Team.
With Gratitude,
Crystal S.
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hubbard Lake, Michigan, United States
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 12, 2013

This Best Western is operated on the CHEAP and AWFUL!
The only improvement that this place has had in God knows how many years is they did a paint job. that was literally putting lipstick on a pig.
Our experience started with an exceptionally rude clerk at the front desk. She was more interested in talking to her coworkers than to me the customer. When she did speak to me she spoke as fast as lips can move and I could not understand a word.
This entire facility is filthy, dated/old and all furnishings look as though they were purchased at a second hand store. Our bed was extremely worn, carpets filthy, bathroom was beat up and dirty and the TV must've been hooked up to a roof top antennae because there was interference on every one of the 4 channels they service. The hallways are nasty, dirty and the a/c units vent into the hallways making it difficult to beathe and real HOT and un comfortable. i think that whomever owns and operates this dump should be forced to spend a night there to make them realize how awful this place really is.
If you are tired and need a room... sleep in your car rather than spending good money on the DUMP.

Room Tip: Travel farten than you really have to in order to get a good hotel.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review, October 24, 2013
Dan,
We participate in the Ultra Clean Program through Best Western that has a very detailed cleaning routine on top of our every day deep cleaning. We also have a regular preventative maintenance program in place to keep up with the demands of our facility. We are very sorry to hear that your experience was not up to your standards. The experiece that you reported is very unusual and not a normal occurance. Your feedback will be looked at by all levels of our staff to see what items need to be improved upon furthur. We hope that you will give us another opportunity to serve you in the future. I would love to assist you personally.
Thank you for your feedback,
Crystal S.
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2013

This hotel is the pits and you should avoid at all costs. We were attending a wedding and this is where rooms were blocked. It seems as though a renovation was done to enclose the outside balconies. This meant that all the room air conditioners vented into enclosed hallways spewing hot air. It was awful and everyone was astonished that this was even possible! The sliding glass doors looked out onto the hot hallways but were locked and marked with room numbers. Get my drift? A confusing hot mess. Stay away...

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Debra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review, October 24, 2013
Debra,
The rooms that you mentioned are our Atrium View rooms. Many people enjoy having direct access to the central area of the hotel for convenience through the sliding glass doors that those rooms offer. We are currently in the process of converting all A/C & Heating units in the guest rooms to Digital Units. This will improve on maintaining a level temperature in our public areas of the hotel as well as becoming more Environmentally Friendly. We hope that you will give us another opportunity to serve you in the future. Thank you for your review.
Sincerely,
Crystal S.
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 5 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 1, 2013 via mobile

Clean bedding, comfortable beds. Carpeting throughout hotel was really old and dirty, hallways smelled of old water damage. Interesting interior stucco design with open sitting & activity area. Little mini golf area, shuffle board, & indoor pool. We paid $169 for two queen beds and I thought this was very overpriced for this hotel. Very outdated. Hallways were very noticeably hot & humid with a bad odor. Not worth as much as they're charging in my opinion. All other hotels were booked on this Labor Day weekend otherwise we would've stayed elsewhere.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank minnesotanmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review, October 24, 2013
Dear Guest,
We have Professional Carpet Cleaners come every six months to do a deep clean on our carpets to keep them ultra clean. We recently had them do our scheduled cleaning just this past month. Our housekeeping team keeps up with high traffic areas between those visits with detailed spot cleaning as well. I am sorry to hear that your experience was not to our usual Ultra Clean level that we always strive to deliver to all guests. We would greatly appreciate the opportunity to have you try our hotel again. If I can assist you in this please contact me directly at 219-362-4585 ext. 103. Thank you for your detailed feedback.
Sincerely,
Crystal S.
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 29, 2013

I have stayed at this Best Western on several business trips. The rooms are quiet, clean, and very comfortable. The beds are great! Rooms have been updated with flat screen TV's. Lounge has excellent food and specials at a very good value. Internet is strong. The staff is very helpful and friendly. You will enjoy your stay here! They do not have a complimentary breakfast, but this hotel makes that up in other areas.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Debra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review, October 24, 2013
Debra,
We now offer certain rates that include breakfast with the room rate. Even though some rates may be negociated without breakfast included, we have very moderate prices for a delicious breakfast selection that we do offer. It is always a pleasure when you stay with us. We greatly appreciate your business and your feedback!
Crystal S.
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level 5 Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 28, 2013

Our room (single-king on top floor) was clean and surprisingly quiet (despite opening onto a railed walkway above a public courtyard with access to the pool, gym, putting green, etc.). We were disappointed, though, to find that this particular Best Western stay did not include a hot breakfast, as many do, despite having a restaurant onsite. (Instead of paying for their buffet, we opted for breakfast at a family diner just up the street, which was excellent.) The hotel's location is very close to local lakes and a beautiful public park, so it is great for getting out and taking a stroll off the main street.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hiker-Fam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review, October 24, 2013
Hiker Family,
We do offer rates that include breakfast for each guest. We have recently made some changes to our breakfast policy and I apologize if the breakfast options were not presented to you properly. Breakfast is now always included in our standard rate for 2 guests. There are also additional pricing options that include breakfast for additional guests as well. We would love the opportunity to serve you in the future if you are ever in the area. Thank you for your kind words and candid feedback.
Sincerely,
Crystal S.
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Laporte Hotel & Conference Center

Property: Best Western Plus Laporte Hotel & Conference Center
Address: 444 Pine Lake Ave, LaPorte, IN 46350-2315 (Formerly Best Value Inn & Suites)
Phone Number:
Location: United States > Indiana > LaPorte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in LaPorte
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Laporte Hotel & Conference Center 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Best Western Plus La Porte Hotel And Conference Center
Best Western Plus La Porte Hotel Hotel Laporte

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