I received 2 calls (approximately 9 pm) to see if we (my wife and two "adult" children) were still coming to check in after there was confirmation. This after I had called the hotel, and left a message that I would be checking in late evening 9:30 pm. The calls came 5 minutes apart from 2 different people. This told me the staff was not aware what the right and the left were doing. Secondly; when I checked in, we were not given our passes for breakfast. The rate we paid for the hotel rooms (as I booked two rooms, rm 304 and 310) was to include breakfast. Thirdly; as it was now nearing 11 pm and the room had failed to cool off, we realized that the air conditioning was not working and the room temperature was in the mid 80's to be sure. We called the front desk and we were told that the hotel was booked, and that there were no rooms to be given. We were told also that the maintenance dept. was gone for the day and "quickly added" all they could do was bring up a fan and adjust the room rate from $144 to $99. I suspected that they already knew the room had no air,and saved these rooms for last even though I had booked the rooms well in advance. Fourthly; upon washing for breakfast in the morning (brushing teeth etc.) The sink basin clearly had a clog as the water drained very slowly. Not what I would expect from a "PLUS" hotel. And yes there is a Fifthly; When my family and I went down to eat breakfast, we were informed that we had to pay for breakfast. We informed the staff that our rate included breakfast. We were told to go to the front desk and speak to the manager. We spoke to the manager and she gave us two passes. We balked, and said there are four of us and asked for four. She informed us that it was "The New Hotel Policy that only 2 passes be given per room." My wife protested and the position of the manager did not change. My wife protested vehemently that the website contained no language stating only 2 passes per room. As we had 3 guests in room 304,(the room with no air conditioning.) that's 3 passes. With my family (rm 310)being an additional 4 passes, you can see why my wife was now upset. The position of the manager did not change. She argued that this was a newly instituted policy and was "sorry for the inconvenience". It was only after it became obvious, that my wife was not going to let this go, and now there was an audience of customers at the front desk witnessing and listening to this heating disagreement that the manager yielded. This is certainly not what I had in mind when I booked these rooms. Upon returning home and looking at the e-mails You sent. My wife was vindicated in her position. Review the following. Room 2 - 2 Queen Beds Room Subtotal: $162.39 USD Room Details: 2 Queen Beds, Non-Smoking, Atriumview, Flat Screen Television, Desk, Wi-Fi, Microwave And Refrigerator Rate: Breakfast Rate (Flexible rate available to all travelers. Includes daily breakfast for all adults in the room.) Estimated Taxes & Fees Breakdown (additional charges may apply): Tax 12% $17.40 USD Additional Fees Which May Be Charged At Check-in: $0.00 Deposit Policy: Guaranteed to your credit card for late arrival. A valid credit card must be presented at check-in. Cancellation Policy: Cancel before 4PM hotel time on August 24, 2013 to avoid a charge Child Policy: : Children 12 And Under Are Free In Room With One Paying Adult In Existing Bedding. Room Rate: $144.99 USD In conclusion, I was not impressed in the least by my experience at this Hotel. As I am sure this is not the norm, however the POOR rating at this Hotel is Justified! I have to say that The breakfast and the breakfast staff, Saved You. Otherwise I would have absolutely noting positive to say. Just being honest.
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- Also Known As:
- Best Western Plus La Porte Hotel And Conference Center
- Best Western Plus La Porte Hotel Hotel Laporte