I will preface this review with the statement that the food is excellent, but the experience we had was deplorable. We went to this diner for breakfast on a Saturday morning. When we arrived, we didn't think we would be in a time crunch, but it turned out that it took longer than we through to get our food delivered. Normally, that wouldn't have been a problem and we would have been completely content to wait, unfortunately, on this day my husband needed to get to work. We approached the owner to find out of there was anything they could do to help get his food out sooner. I get it, it was a special request, we were in a line with the other customers, etc. However, what happened next was the epitome of terrible customer service. Not only was the owner terribly rude to us, but following his loud and obnoxious behavior, the rest of his staff followed suit. When our food did come out, the young lady who served our table - literally - threw our plates on the table. Yes, we asked for special service, but we were not rude in our request, we were just asking to see if something could be done. We didn't deserve the treatment we got. In this case, we will vote with our feet... we go out for breakfast every Saturday morning. Southside Diner will NOT be on the menu.
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