I reserved a smoking room through the Wyndham, or Days Inn website. Smoking rooms were showing as available at this property. Upon arrival we were assigned a nonsmoking room. When I questioned this, I was told that it was now illegal in Indiana to offer smoking rooms and that the property could suffer substantial penalties if caught. When I pointed out the availability of smoking rooms on the website, it was passed off as not having been updated yet. My next night's stay was elsewhere in Indiana, at an independent resort property, where In was happily granted the smoking room I had reserved. The personnel at this location had never heard of any such nonsmoking law in the state, and doubted that such would be enforceable in lodging situations. Other than the lies, the Days inn was serviceable, with a decent room.
We took our church youth group and had rooms set up a few months in advance that were to be ajoining rooms and I called a few days before our arival and talked with them to make sure they were ajoining and expressed how important it was that we had ajoing rooms and when we arived they had moved our rooms around and gave them to other people. We had to stay in a room with a pull out couch bed and it was small and not comfortable, and the rooms were not clean. The people who worked there didnt seem to care about our needs and were rude. We have used this same hotel several times a year for conferences and will now be using s different hotel. I am disapointed in the changes that have acurred we were just there a few months before and had know problems but this stay was different then all the others.