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“Not as good as Hampton Inn” 3 of 5 bubbles
Review of Courtyard Kokomo

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Courtyard Kokomo
Ranked #3 of 10 Hotels in Kokomo
Certificate of Excellence
Cary, North Carolina
Level Contributor
89 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Not as good as Hampton Inn”
3 of 5 bubbles Reviewed October 17, 2012

I've stayed at the Hampton Inn down the street a few times and its a better choice. Not a lot better, but still better. The room at the Courtyard was OK, nothing memorable, but breakfast and the fitness room were below average. On the good side, you can go to the gym down the street for free. Breakfast seemed like generally lower quality items and a co-worker had a bagel that was stale even though they were individually wrapped. They had run out of several items and the workers were busy talking, not replenishing them. I had a few problems with my room, biggest of which was the AC wasn't working (just made noise, didn't blow cold air). Luckily it wasn't too hot when I was there so it wasn't unbearable. On the good side, when I told the front desk they readily gave me some vouchers for a future stay. I'd stay here again, but only if the Hampton Inn was full.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank HiHoHiHoRDU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roggcourtyard, General Manager at Courtyard Kokomo, responded to this review, October 18, 2012
Dear Guest, thank you for your coments on your recent stay here at the Courtyard by Marriott Kokomo. We appriciate the feedback we received from our guest. We take your concerns seriously and then take the appropriate action. We hope to see you the next time you are in the Kokomo area.
Sincerely,
Rick Ogg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
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    23
    10
    4
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Any
English first
Fort Wayne, Indiana
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed September 25, 2012

The hotel is just an Ok hotel. Clean and confortable but, nothing out of this world. We did not enjoy our stay because of 2 two reasons:

1. Michelle at the desk forgot to give us our breakfast coupon [included in the rate] she was helpfull but...this created a problem the next day...

2. Patty, the horrible witch of the dark forest gave me a hard time the next morning and instead of asking her co-worker at the F Desk [6 feet away from her] if the guest in room XX had breakfast included she treated us like WE DID NOT DO OUR HOMEWORK!
Lately, in every kinda "upscale" hotel, THERE IS NO MANAGER ON WEEKENDS BECAUSE : THEY LIKE TO WORK THE 9 - 5, MON to FRI SHIFT. Hey ! hospitality is not a government office job or a bank.

Owners : HIRE COMMITED MANAGERS WHO CAN WORK ON WEEKENDS ! AND AVOID THESE PROBLEMS.

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Edsplanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roggcourtyard, General Manager at Courtyard Kokomo, responded to this review, October 1, 2012
Dear Guest, Thank you for your comments on your recent stay here at our Courtyard by Marriott Kokomo. We take time to listen to our guest and their concerns and then take the appropriate action as needed.
Again thank you for your stay and we hope to see you the next time you are in the Kokomo area.
Sincerely, Rick Ogg General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lumberton
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed August 20, 2012

Stayed a week, visiting family. Lovely stay. Everything was immaculate. Loved having a room with a sofa, microwave and refrig. The pool and whirlpool was the best. Clean, bright and cheerful - and, best of all, I had it to myself most afternoons! The air-conditioning wasn't shut down at midnight, so it allowed you to remain cool during the night. The little balcony off the room was a nice touch. Staff was friendly but not intrusive. I would recommend it in a hearbeat.

Courtyards do not provide breakfast included, but I've come to think that's not such a bad thing, because it gave me the lovely option of sleeping in each morning. There was fresh coffee 24/7 - and that was an exceptionally nice benefit..

Room Tip: We chose a room on the 3rd floor, facing rear. We liked it because it was near the elevators and acr...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LumbertonCruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roggcourtyard, General Manager at Courtyard Kokomo, responded to this review, August 21, 2012
Dear Guest, Thank you so much for all of your great commets. We value all of our guest input. Our goal is to make each of our guest feel welcome and feel like they are at home. We look forward in seeing you during your next stay here at the Courtyard by Marriott Kokomo.
Rick Ogg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Kentucky
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 15, 2012

The Courtyard offers clean rooms, great breakfast and social hour, along with the most professional and pleasing staff from the front desk to maintenance. I have spent over 200 nights there and it is like home. I cannot say enough about the staff and management. If you are ever in Kokomo, the Courtyard is the only place to stay!

  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tom R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roggcourtyard, General Manager at Courtyard Kokomo, responded to this review, August 16, 2012
Dear guest, I would like to thank you for your wonderful comments on your recent stay here at the Courtyard by Marriott Kokomo. My great managment staff and crew work very hard to make your stay feel like home. We look forward to your next stay.
Thank you again,
Rick Ogg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed August 14, 2012

I come to Kokomo frequently and have stayed at a number of hotels there. The Courtyard is definitely the best. The beds are "dreamy" comfortable in large rooms and flat screen TVs. The Internet is dependable and fast. Many of the rooms have balconies, and some have jacuzzis. During the week, there is a happy hour in lobby with free beer and wine from 5 to 7:30, and Wednesday has or devours, enough to make a dinner.

Room Tip: Ask for a king bed room with a balcony
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RonFMiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roggcourtyard, General Manager at Courtyard Kokomo, responded to this review, August 16, 2012
Dear guest, thank you so much for your great comments on your recent stay here at our Courtyard by Marriott Kokomo. We love to hear from our guest and we are glad that we made you feel at home.
Thank you again,
Rick Ogg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed August 3, 2012

We stayed one night, the woman at check in was not at all friendly, we were not aware that there were appetizers available to all guests, only found out when another hotel guest told us. The room seemed dark and dated, room was not that clean, saw an empty water bottle between the bed and nightstand, kind of grossed me out, if I can see it the housecleaning staff should have been able to see it, made me wonder how clean the room actually was. Pool area was clean and the staff at checkout were friendly enough. All in all, not a bad hotel, just a few little thngs that could be improved.

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tiger313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roggcourtyard, General Manager at Courtyard Kokomo, responded to this review, August 7, 2012
Dear Guest, thank you very much for your feedback concerning your last stay with us at the Courtyard by Marriott Kokomo. We take our guest coments and concerns very seriously and address them immediatly. We realize there are many different hotels to choose from and we hope then next time you are in the Kokomo area you will choose the Courtyard by Marriott again.
Thank you,
Rick Ogg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire
Level Contributor
124 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed March 8, 2012

I stayed one night at the Courtyard in Kokomo, and it was a typical Marriott experience. The staff was friendly and helpful, the room was well appointed and clean, and my breakfast was hot and tasty.

Courtyard delivers a consistently good experience when I'm traveling, but I do feel that they are a bit overpriced. Really it seems like that with Marriott properties in general. To me, a Courtyard is like a Hampton Inn, and the Courtyard is always more expensive, in my experience. To be fair, though, if you travel a lot, Marriott's loyalty program is better than Hilton's, in my opinion.

  • Stayed March 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank prch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roggcourtyard, General Manager at Courtyard Kokomo, responded to this review, March 12, 2012
Dear Guest, thank you for your comments about your last stay here at the Courtyard by Marriott Kokomo. I am so glad your stay was pleasant. We work very hard to maintain a clean and friendly family like atmospher. We hope that the next time you are in the Kokomo area that we will be your hotel of choice.
Sincerely,
Rick Ogg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Kokomo

Property: Courtyard Kokomo
Address: 411 Kentucky Dr, Kokomo, IN 46902-7137 (Formerly Courtyard Marriott)
Phone Number:
Location: United States > Indiana > Kokomo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Kokomo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Kokomo 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Courtyard Marriott Hotel Kokomo
Kokomo Courtyard
Kokomo Marriott

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