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“Dated rooms, great customer service”

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Red Roof Inn and Suites Kentland
Ranked #1 of 2 Hotels in Kentland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dated rooms, great customer service”
Reviewed September 27, 2013 via mobile

The rooms are very dated, air worked at times, but not consistently. Room was quiet and generally clean. No elevator and stairs were dirty. If you are looking to sleep only in this room, it will serve that purpose.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KCherryJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia P, General Manager at Red Roof Inn and Suites Kentland, responded to this review, September 30, 2013
Thank you for your review. Just to let you know we are in the process of renovating our hotel. The air conditioners work just like central air in your home once they reach a curtain tempture it shuts off and will come back on when the room heats back up. We hope that the next time you are in our area you join us for another stay.
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46 reviews from our community

Traveler rating
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    7
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Level 3 Contributor
6 reviews
Reviewed September 5, 2013 via mobile

We have stayed in this hotel several times over the years. While it was still a HI Express, it was great. Sadly, it just continues to decline. It's not expensive, and is the only show in town, but it really just doesn't cut it anymore. This time, our reservation was wrong (which they did make right), and the room looked clean at first glance, but there were bugs skittering across the floor when we went in. I realized with horror that the shower curtain was filthy, and the beds had no mattress pads (just a threadbare sheet on the mattress--is that even legal.) Some of the staff were very friendly, but some barely acknowledged us. It's just kind of sad...it goes more downhill every time we are there, and nobody seems to care enough to stop it.

Stayed August 2013, traveled with family
Helpful?
Thank Lori E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia P, General Manager at Red Roof Inn and Suites Kentland, responded to this review, September 9, 2013
Thank you for letting us know about your recent stay. We care about our guest and try to give our guest the best that we offer. Please accept my apologies and i will look into the problems that occured during your stay. We are located next to the fields which can be the reason why you might have seen the insects but we have a extermatetior that comes every month. I do apoloogize that not all staff members acknowledged you and have addressed this with each one. We do hope that you will give us another chance to serve you.
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Travelers are raving about these Kentland hotels

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Hartford, Kansas, United States
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 4, 2013 via mobile

I am from Benton county and I know not to expect a grand hotel in Kentland....but when I opened the door to my room it was very musty odor the floors were clean looking but you could see the pile up of dirt in corners and dead bugs as well...the water is very hard and that's why I chose a hotel over family but even here its very hard...you feel a film from the water....its a cheap hotel old and dated....I learned my lesson...stay with family...not worth the price...

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AaronGoodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia P, General Manager at Red Roof Inn and Suites Kentland, responded to this review, September 6, 2013
Thank you for letting us know about your stay.Please accept my sincerest apologies. We do have a water softener in our hotel. I will address with the housekeepers the issues that you had with the room. We do hope that you will stay with us again when you are in the area visiting your family. We here at the Kentland Red Roof Inn strive to provide every guest with superior service.
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Evansville, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 26, 2013 via mobile

We wanted a room while driving home from our Chicago trip in the middle of the night. The girl at the front desk was very friendly and helpful! It was a relief after the busy week we had and just wanted to relax for a night or two. The room was clean and beds were comfortable. They kept it well cooled and I slept like a rock!!! Continental breakfast was not what I had hoped. Lots of cheap items, however, it fed us and we were grateful. Swimming pool needed maintainence but we were the only people in there and enjoyed it. It was a great place to get away from it all. After spending loads of money in Chicago, this place was a great value!! It served its purpose. It was not luxurious, but it definitely was a relief to spend a couple of nights here to relax before returning home!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brighteyedmedic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia P, General Manager at Red Roof Inn and Suites Kentland, responded to this review, August 28, 2013
Thank you for your postive review. I will pass along to the staff the nice things that you said about us. I hope you had a nice time in chicago and glad that you stopped by our hotel. We try to give our guest the best. I'm sorry that our continental breakfast didn't meet your expectations, I will take under advisement your thoughts. We do hope that if your back in this area again that you stop in and see us again.
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Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 18, 2013

Checked in to a smelly and dirty room, and the continental breakfast are NASTY! maybe thats why they seem to not care! I will never go to Kentland, Indiana again!
* I love to go to Lafayette, Indiana! Lafayette is a VERY NEAT and FRIENDLY!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank christy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby S, General Manager at Red Roof Inn and Suites Kentland, responded to this review, August 19, 2013
I am sorry that your stay wasn't a good stay. Please accept my sincerest apologies I will look into the problems that you had when you was here and fix them. It is our hope that you will give us another chance to serve you.
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Elizabeth, Colorado
2 reviews
Reviewed August 3, 2013

We stayed at this facility for a week as we do every summer. Staying here is like visiting old friends. The hotel itself is comfortable but it is the staff that makes the stay so pleasant. The staff is professional, accommodating, and most of all friendly. Patty, Candace, Marilyn and the rest of the staff do everything to meet our needs and make our trip awesome! Thank you all.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marvin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby S, General Manager at Red Roof Inn and Suites Kentland, responded to this review, August 19, 2013
Thank you for your kind words. We always look forward to seeing you every year. I will be sure to share with the other staff what you said. We like to make this your home when you are here with us. Can't wait to see you next year. Again thank you and have a good rest of the year.
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Dixon, Missouri
1 review
Reviewed July 30, 2013

I had a wonderful stay at this hotel. It was clean, roomy, & comfortable. The desk clerk was very friendly, & helpful with both hotel matters and surrounding facilities. The continental breakfast included hot biscuits and gravy, plus assorted cereals and fruits. I would recommend this hotel to anyone and plan to stay there again.

Room Tip: There is no elevator to the second floor if stairs might be a concern for you.
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bob b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby S, General Manager at Red Roof Inn and Suites Kentland, responded to this review, August 2, 2013
Thank you very much for your positive review. We are happy that you enjoyed your stay with us. I am also glad you enjoyed the breakfast we offer here. we try our hardest to make sure there is something for everyone. I will make sure to pass on to the rest of my staff about your excellent stay with us. Our goal is to be a home away from home and we hope that is what we become to you. Thank you again for your positive review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn and Suites Kentland

Property: Red Roof Inn and Suites Kentland
Address: 205 S 7th St, Kentland, IN 47951-1377 (Formerly Hometown Inn & Suites)
Location: United States > Indiana > Kentland
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kentland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Red Roof Inn and Suites Kentland 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
Ideally located at the intersection of Route 41 and Route 24, Red Roof Inn Kentland is Non-Smoking and close to some of Indiana's best features! Newton County Fairgrounds, Williow Slough Fish and Wildlife Area, La Salle State Park, Fair Oaks Farm Adventure Center, and Hazeldon Country Club are all convienient to this location. We are also close to Iroquois Memorial Hospital and within a 30 minute drive to Purdue University. With a number of good restaurants close by, we are perfect for an enjoyable stay. Red Roof Inn Kentland is Non-Smoking and welcomes you with free WiFi, interior corridors, a guest business center, and meeting area as well as an indoor pool (POOL IS CURRENTLY CLOSED). All guest rooms offer microwave & refrigerator, hairdryer, dataport, iron & ironing board, clock radio, and in-room coffee maker. Ample free onsite parking for semis, bobtails, buses, and motor coaches. One well-behaved family pet is welcome. ... more   less 
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Also Known As:
Holiday Inn Kentland
Kentland Holiday Inn

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