This hotel double charged my account and kept my credit card! The manager refused to call me back when they said they were going to speak to the owner about my situation. When I called back, the manager had left for the day without taking care of the situation and when I asked to speak to the owner, I could hear him in the background saying he wouldn't talk to me. The service is sloppy, and there is no accountability from the management/ownership. The hot tub was out of order, the room was filthy, and the non smoking floor was so heavily filled with cigarette smell, I could barely breathe. I would NEVER stay at this hotel unless you want to be ripped off!
- Official Description (provided by the hotel):
- Stay with the totally renovated Holiday Inn Express of Kendallville! Our amenities are the newest around. Every feature designed to exceed the needs of every guest. Our hotel is the place to stay, whether for business or pleasure. A stay with us is not just a night at a hotel…it’s an experience to remember! Don’t compromise your stay. Our goal is to provide you with the most outstanding customer service experience you deserve. We offer an extended breakfast from 5:30–10am daily. Our hotel has executive king rooms, queen rooms, even Jacuzzi suites. Every room has been renovated with an urban scheme. We provide luxurious pillow top mattresses, high quality thread count sheets, choice of soft or firm pillows, desk & chair, refrigerator, microwave, coffeepot, hair dryer, iron/ironing board, luggage rack, and TV with HBO all for your convenience. We have a private business center with essentials available 24/7. We are the only hotel in the area with an elevator making accessibility easy on every floor. Relax in our whirlpool spa, enjoy our newly remodeled pool area, lounge on our comfy new pool furniture, and have the benefit of our lovely outside patio. This is a great place to hang out with family and friends. For our athletic guests we have our new fitness room that is available for use around the clock. The Holiday Inn Express of Kendallville is the perfect rest destination! Our qualified staff has the skills needed to ensure you feel right at home. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Kendallville
- Kendallville Holiday Inn