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“Nice and friendly”

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Sheraton Louisville Riverside Hotel
Ranked #1 of 10 Hotels in Jeffersonville
Certificate of Excellence
Reviewed February 4, 2014 via mobile

Stayed here before... Staff is extra friendly... Service is excellent. Not a 5 star but the staff makes it feel like one. I feel this location would be really nice in the summer but I'll have to try and appreciate this location in such cold harsh weather... At least the hotel staff is warm and friendly!

Stayed: February 2014, traveled on business
1  Thank 1,268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick40206, General Manager at Sheraton Louisville Riverside Hotel, responded to this reviewResponded February 10, 2014

Thank you for sharing your thoughts about our staff on TripAdvisor. I appreciate you choosing to stay with us when you are in the area.

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231 - 237 of 397 reviews

Reviewed January 22, 2014

Andy K. went above an beyond his call of duty! The hotel is very nice although we had to switch rooms twice because of easily over looked spots on the linen. After the second switch Andy took matters in his own hands. He treated my roommate and I to lunch while he found us a suitable room. He brought up our luggage and made certain that we were completely comfortable. He also gave us breakfast vouchers for the duration of our stay. Beyond that he personally took us to and from the Kentucky Convention Center regardless of the time. The icing on the cake was when he rescued us literally. We caught a cab to the target in Indiana paid him for the trip there and for the trip back. The cab driver came back then drive off. So we were stuck in unfamiliar territory with no more cash. But we called good ole Andy and even though it was out of his normal range he willingly came to get us!!! Now that is extreme customer service! We will forever be grateful to him for all he did for us!!!

  • Stayed: January 2014
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1  Thank Cwadelington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick40206, General Manager at Sheraton Louisville Riverside Hotel, responded to this reviewResponded January 24, 2014

Thank you for the review. Andy K is excellent. I am glad that he was able to correct the situation. We hope you will stay with us again.

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Reviewed January 18, 2014 via mobile

Enjoyed my stay. Wish that the breakfast was free! Great shower and had a view of the river! It snowed during our stay and it was nice to see from the 9th floor. Staff very accommodating to our needs. Free computer use and printing made checking emails and printing coupons a breeze!

Stayed: January 2014, traveled on business
Thank Sybil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick40206, General Manager at Sheraton Louisville Riverside Hotel, responded to this reviewResponded January 20, 2014

Thank you for sharing your feedback with us. We hope you will stay with us again.

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Reviewed January 7, 2014

Love the Sheraton pet policy! The location of this one is convenient to downtown Louisville, but is across the river so could be a hassle if that is where you will be planning on spending your time. The staff was courteous and helpful. Room was comfortable and clean. Would definitely stay here again.

  • Stayed: January 2014, traveled with family
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Thank KASEY_KAYE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick40206, General Manager at Sheraton Louisville Riverside Hotel, responded to this reviewResponded January 10, 2014

We hope to see you again soon.

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Reviewed January 4, 2014 via mobile

Clean tidy very helpfully. They run a taxi in to town and if available will pick up as well free but we always tip.
Top class view of louisville from hotel not cheap but worth the little extra cash. It has a grate restaurant if you fancy a real meal little pricy but again worth the cash. They also have a built in Hooter if you fancy quick cheep bite.

Stayed: June 2013, traveled on business
Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick40206, General Manager at Sheraton Louisville Riverside Hotel, responded to this reviewResponded January 7, 2014

Thank you for staying at the Sheraton. We appreciate you visiting us and your kind words in the review.

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Reviewed November 30, 2013

We were pleased to find this hotel and it is entirely dog friendly. They even have bowls, pooper pick up bags, dog beds, anything you might need in case you forgot. Awesome! The hotel was very clean, couldn't tell they allowed dogs in any of the common areas or in the room that we were in. They give a $5.00 voucher towards food or beverage if you don't have the maid clean every day. Since we were only there 2 nites we didn't need them, so we got the voucher. They have a nice hot buffet for a reasonable price. Starbucks in the lobby. Great inexpensive hotel. Will definitely return and will recommend.

  • Stayed: November 2013, traveled with family
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1  Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick40206, General Manager at Sheraton Louisville Riverside Hotel, responded to this reviewResponded December 2, 2013

Thank you for the kind words! Please visit us again when you visit Louisville again!

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Reviewed November 29, 2013 via mobile

During three nights I was overcharged multi times and the manager was nice to give me an extra night free, but getting the money back is proving to be tough!! The same glitch that caused extra charges caused them not to clean my room after the first night. I wish I would have stayed somewhere else!!

Stayed: November 2013
Thank Autumn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick40206, General Manager at Sheraton Louisville Riverside Hotel, responded to this reviewResponded December 2, 2013

I am sorry that we had problems with your billing. I will look into the issue. If it is not resolved, please contact me at pgregory@sheratonlouisville.com

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Additional Information about Sheraton Louisville Riverside Hotel

Address: 700 W Riverside Dr, Jeffersonville, IN 47130-3151 (Formerly Ramada Inn)
Phone Number:
Location: United States > Indiana > Jeffersonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Jeffersonville
Price Range: $102 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Louisville Riverside Hotel 3.5*
Number of rooms: 181
Official Description (provided by the hotel):
Sheraton Louisville Riverside Hotel is located on the riverside in Jeffersonville, Indiana. The hotel offers beautiful views of downtown Louisville skyline and the Ohio River. The Sheraton's complimentary shuttle service connects to downtown Louisville museums, restaurants, and 4th Street Live. The hotel is only 10 miles from Louisville International Airport (SDF). ... more   less 
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