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“OUTSTANDING customer service”

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Hawthorn Suites by Wyndham Louisville North
Ranked #2 of 10 Hotels in Jeffersonville
Westfield, Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“OUTSTANDING customer service”
Reviewed January 28, 2013

Recently stayed here on a Friday night and was so very delightfully surprised! The customer service was really amazing... some of the best I've experienced in some time! I'd go back on that alone, but also the rooms were nice, the kitchenette was adorable, it was close to lots of things, and I would for sure go back. Just can't say enough about the way I was treated though... TOP NOTCH!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nkgatley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh M, General Manager at Hawthorn Suites by Wyndham Louisville North, responded to this review, May 8, 2013
Hello,

Thank you so much for taking the time to give us feedback on our hotel. We strive to give great service to all of our guests and the only way we can do this is with your feedback about your stay. I apologize about any maintenance issues you may have had during you stay no matter how minor they may have been. On the other hand I am glad to let you know that we have hired another full time maintenance team member whom is very knowledgeable. With this being said on your next stay you shouldn’t have to worry about those minor maintenance issues as we have a great maintenance team in place. They along with all of our team are striving to insure Great Guest Service is given to every one that walks in our doors.

Thank you so much for your feedback as I will pass this along to our team and if I can be of any assistance to you in the future please do not hesitate to contact me.

Sincerely,

Josh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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356 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
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English first
Clairton, Pennsylvania
Level 6 Contributor
112 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 12, 2013

The hotel is located less than a mile from downtown Louisville, the staff is friendly, and the rooms are comfortable for staying a week or longer. They need to take care of the maintenance issues, but they are currently minor.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slasich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace S, General Manager at Hawthorn Suites by Wyndham Louisville North, responded to this review, September 12, 2015
Thank you for taking the time to leave a review and share your feedback. We hope to see you again when you are back in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunkirk, Maryland
Level 4 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 8, 2013

We've stayed here numerous times. Probably 2-3 times a year since 2010. I like this place because of the kitchen. It helps us save money by cooking our own food rather than eating out all the time. Bed's comfortable. Bathroom's clean. Carpet needs to be changed I think or thorough shampoo and vacuum. Staff is excellent and everybody's helpful and professional. They have TPS Social every Wednesday evening and they have light dinner available in the lobby. They also have free continental breakfast. Overall, satisfied with our stay every time.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jello_len
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace S, General Manager at Hawthorn Suites by Wyndham Louisville North, responded to this review, September 12, 2015
Thank you for taking the time to leave a review and share your feedback. We hope to see you again when you are back in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Illinois
Level 4 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 28, 2012

I stayed with them for several months while in the Louisville area for work.
The hotel is defiantly older and in need of a remodel but for the most part it s well maintained.
While staying there I did have a couple of minor maintenance issues but the staff was quick to resolve them.

I also had some noise problems during one of the weeks there. They had booked a youth group into the hotel for a conference and the kids were up until 2am some nights slamming doors and running through the hallways. I alerted the front desk every night that week and a couple nights I had to call several times. The staff would come up and say something to the kids and it would improve for a while. I was also told that the group leader was talked to as well but there was never any true resolution.

Overall through its a nice hotel in a good location for accessing every thing in Louisville,
I will defiantly be back next time in town.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MWR4114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace S, General Manager at Hawthorn Suites by Wyndham Louisville North, responded to this review, September 12, 2015
Thank you for taking the time to leave a review and share your feedback. We hope to see you again when you are back in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 5 Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 13, 2012

Stayed here for a few days while on business in the Louiseville area. The staff were very friendly and helpful. The room was spacious and really enjoyed having a full kitchen. The interior of the rooms is pretty old and needs some updating, but overall is very clean. My room faced the rear and there was alot of traffic noise going over the bridge. There were several good restaurants within walking distance which was nice. Would stay here again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GirlOnTheGo52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace S, General Manager at Hawthorn Suites by Wyndham Louisville North, responded to this review, September 12, 2015
Thank you for taking the time to leave a review and share your feedback. We hope to see you again when you are back in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2012 via mobile

Excellent, friendly service. Grounds and buildings very clean.
We had the studio room and were more than surprised at all the amenities the room had. Very quiet location yet so close to Louisville and 65.
Very reasonable rates for all you get. The only place that included a free breakfast without additional charges. Pets also welcome.
Will definitely stay there again.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slickpoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlace S, General Manager at Hawthorn Suites by Wyndham Louisville North, responded to this review, September 12, 2015
Thank you for taking the time to leave a review and share your feedback. We hope to see you again when you are back in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 23, 2012

Super location. You can even walk to Louisville's downtown attractions from here. Liked the on-site exercise room.
Liked the breakfast cereal selection.
The less than stellar rating comes from the barking dogs and permanent residents. It feels more like the 'projects' than a hotel. The residents have set up personal 'camps' on the lawns with coolers, chairs, grills and dogs. Business brings me to Louisville often but I will push to stay elsewhere next trip.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kathi99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh M, Manager at Hawthorn Suites by Wyndham Louisville North, responded to this review, July 27, 2012
We are glad you enjoyed our facilities. Your overall experience regarding other guests was not typical but we appreciate you providing us with your feedback and will take that into consideration should a similar situation arise. We strive to make all our guests feel comfortable and hope that you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hawthorn Suites by Wyndham Louisville North

Property: Hawthorn Suites by Wyndham Louisville North
Address: 703 N Shore Dr, Jeffersonville, IN 47130-3103 (Formerly Suites at Louisville North)
Phone Number:
Location: United States > Indiana > Jeffersonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 10 Hotels in Jeffersonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Louisville North 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Towneplace Suites Louisville North Hotel Jeffersonville
Towneplace Suites Jeffersonville

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