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“Worst stay every at a marriott” 4 of 5 stars
Review of Courtyard Indianapolis Airport

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Courtyard Indianapolis Airport
3.0 of 5 Hotel   |   2602 Fortune Circle East, Indianapolis, IN 46241   |  
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Ranked #82 of 183 Hotels in Indianapolis
1 review
“Worst stay every at a marriott”
4 of 5 stars Reviewed June 29, 2014 via mobile

It was great at first but my second stay at the courtyard marriott it was multiple leaks coming from the ceiling in my room. I got moved into another room of course, not only that but when i checked out and i left some property and i called back to see how can i go about getting my property back and they said they don't have it. How is that and it hasn't even been 30 days. I was very upset.

  • Stayed June 2014
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Keiyana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard Indianapolis Airport, responded to this review, July 4, 2014
Greetings,

Thank you for your response. We do keep lost and found items for 90 days when we find them. It is always best to leave a name and number in the event we find the item after you alert us that you have an item that was left behind.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    36
    63
    23
    9
    9
See reviews for
29
14
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58
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • Japanese first
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  • Any
English first
Raleigh, North Carolina
Level Contributor
374 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed June 22, 2014

Nothing great, but you know that going in. Staff was very nice, room was clean and the door locked.... I did think that everyone working here was super professional (check in staff, late night crew, wake up call was on time, shuttle driver was courteous....even at 4:30am!

Room Tip: Elevator was a little slow, so it you are in a rush or just dont like to wait....get a room near the...
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Brad945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard Indianapolis Airport, responded to this review, June 23, 2014
Thank you for your kind words regarding the staff. It is our priority that you have the best service experience possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
1 of 5 stars Reviewed June 5, 2014

Stay at this hotel regularly. According to the Assistant Manager they can decide when to honor corporate rates when they want to based on their available capacity. When request override of rates she said she would get dinged by her Revenue Manager for doing so. So much for customer loyalty. Will be ensuring all my people no longer stay at this Courtyard

  • Stayed June 2014, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank MichaelKos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard Indianapolis Airport, responded to this review, June 10, 2014
Greetings, Thank you for submitting your review. You are right. When business demand is hiher, we only offer our regular rate. Meaning, corporate rates, negotiated by your company, are not available. In researching this particular case, your company no longer has a rate at this hotel as they did not negotiate one during the pricing season for 2014.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ohio
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed May 25, 2014

This place is ideally located but is expensive. Considering the amenities the hotel has this is not a great place to stay. Rooms can be much better for the money one pays and the amenities are poor. Service is not great and the cleanliness is okay

  • Stayed March 2014, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Shekar9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard Indianapolis Airport, responded to this review, May 27, 2014
Thank you for taking the time to provide your feedback. Your feedback helps us to learn and grow. It is true, we do have events and days of the week that will have a higher rate than others. We do our very best to make sure that our prices are competitive in the market. Are there items with the service or an amenity that you would like to see offered at the hotel?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belleville, Illinois
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 21, 2014

This Courtyard is very conveniently located to the Airport, the Speedway and to Downtown for that matter. It is close to the interstate as well. The room was very clean and comfortable. All of the staff was friendly and eager to see that our stay was a good one. We only ate breakfast there one morning and it was priced fairly and the food was good. We have stayed in numerous hotels in the Indianapolis area and find this one to be one of our favorites.

Room Tip: Rooms facing the courtyard are good.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level Contributor
62 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed May 17, 2014

I am a Marriott Rewards Gold, so I have plenty experience at staying at Courtyards. They are fine mostly, and pretty much the same throughout the country. The huge design flaw is the Bistro restaurant. At most of the Courtyards I have stayed and ordered food at their Bistro it always takes forever to get your food. After a long day in the air, I wanted a simple Caesar salad. The cashier/waitress/chef (only one person) told me it would be 10 minutes. I put my bags in my room and came back. Total amount of time for a Caesar salad was 35 minutes. I only bring this up because ALL Bistro restaurants are like this. Marriott needs to restructure these restaurants. I would avoid these restaurants if you are in a hurry. In addition, the food is always mediocre to bad. It is all r heavily overcooked convective oven cooking. I know that sometimes we are trapped at these hotels with nowhere else to eat, but my advice to you is to walk across the street and find ANY other restaurant other than ANY MARRIOTT COURTYARD BISTRO. I have mentioned this in other Courtyard reviews. At least Marriott is staying consistent.

Room Tip: Do not eat at the Bistro restaurants in Marriott Courtyards.
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank MichaelMinneapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard Indianapolis Airport, responded to this review, May 18, 2014
Thank you for taking the time to leave your feedback. It would be disappointing to wait 35 minutes for a salad. I do apologize that this was your experience at our Bistro or any Bistro. Most of our dinner items, like the salad that you ordered, are made to order to preserve the quality of the product.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Compiegne, France
Level Contributor
397 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 stars Reviewed May 9, 2014

This Courtyard is very similar to others in terms of décor. I appreciated that it was very clean. The bed was comfortable. I stayed only 1 night. The sole issue I had to face is the noise made by the door of the neighboor's room.
I did not test the Hotel's Café

  • Stayed May 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank FamilleDF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Indianapolis Airport

Property: Courtyard Indianapolis Airport
Address: 2602 Fortune Circle East, Indianapolis, IN 46241
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #82 of 183 Hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Indianapolis Airport 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Courtyard By Marriott Indianapolis Airport Hotel Indianapolis
Indianapolis Marriott
Indianapolis Courtyard

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