The hotel was well kept and up date as far as decor. Our room was clean & comfortable. My husband & I stayed at the hotel the night of our wedding. Upon checkout We explained to the front desk agent that we were to recive a family discount, she refused to allow the discount, stating that it could not be used with the romance package. I asked what this "Romance Package" entailed? She stated a bottle of champagne and breakfast for 2. I asked were & when were we to recieve this breakfast, she stated that we were to come down to the lobby to by 10 am to recieve it (we were not told this at check-in & it's not very romantic to have breakfast in the hotel lobby in my opinion) The agent was very uncaring and made no effort to assist us. So to make a long story short not only did we pay full price for a discounted room but also paid for a "romance package" that was never utilized. I will be contacting corporate & the manager about this issue. Thanks for the poor service Amanda.
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- Also Known As:
- Courtyard By Marriott Indianapolis Airport Hotel Indianapolis
- Indianapolis Marriott
- Indianapolis Courtyard